Amazon FBA returns are a common problem encountered by Amazon sellers. For Amazon sellers, Amazon FBA returns have always existed. There is a possibility of returns when there are transactions. So how should Amazon sellers deal with Amazon FBA returns?
FBA Return Processing
1. The buyer has not received the goods yet
● If the goods are not officially shipped, we will intercept them if possible and make a full refund to the buyer.
● If the product has already been sent and cannot be intercepted, you can negotiate with the buyer, inform him/her that the product has now been sent, and suggest that the buyer decide whether to return the product after receiving it to see if he/she likes it.
● If the buyer still disagrees and wants to deal with it now, you can negotiate with the buyer based on your product cost to only refund part of the money, and the goods will be given to the buyer for free, so as to reduce losses.
● If the buyer still disagrees, it is recommended to refund the full amount if the value of the goods is not high, and the goods will be sent directly to the buyer, asking him to leave a review. If the value of the goods is high, it is recommended to follow the normal procedures and ask the buyer to refuse to accept the goods or ask the seller to send it to another local warehouse.
2. The buyer has received the goods
If the buyer has received the goods, if there is a return issue caused by an FBA order, the goods will be returned to the FBA warehouse and FBA will handle it. It is recommended that the seller contact FBA to have them take the goods back to the warehouse, and then process the refund after the buyer returns the goods.
If the returned goods are not damaged, you can contact Amazon to relabel them and sell them again; if they are damaged, Amazon will prompt you that the product can no longer be sold. You can ask Amazon to destroy them, or ask a third-party overseas warehouse company to ship them back to China, or ask a third-party overseas warehouse company that can provide repair and return services to help handle it.
Now that we know the Amazon FBA return process, let’s take a look at how to improve the Amazon FBA return problem.
How to improve Amazon FBA return issues
There are always certain reasons why buyers return products. Many times, it is because the seller is not clear about the operating procedures or the product description is inaccurate, which leads to returns. Sellers can summarize the reasons from the reviews.
1. Product description is detailed and comprehensive
If the customer misunderstands the product because the product description is not detailed and clear enough, the seller should learn from the lesson and further optimize the product description to prevent similar disputes from happening again.
If it is a problem with the product itself, such as color difference, material, style, etc., the seller should carefully check the product description and pictures to ensure that the pictures are not too different from the originals, and the material and style should be highlighted in the product description.
2. Communicate promptly and effectively
Communication is the most effective way to solve problems. If any problems arise, sellers must communicate with customers patiently and put service first. Especially during the upcoming peak season, sellers will definitely receive many emails from customers. At this time, they must ensure that emails are replied within 24 hours to avoid a drop in account ratings.
When Amazon sellers use FBA, although returns can reduce a lot of trouble, if these after-sales issues are not actively resolved, it will also have a certain impact on the account. After all, Amazon attaches great importance to consumer experience and serves users attentively, which can also bring more sales to products.
The above is the relevant content about Amazon FBA returns. If you want to know more about Amazon information, please continue to pay attention!
