Today I’m going to tell you what you need to pay attention to when changing your payment account on Amazon. Friends who are interested, come and take a look!
1. How to reduce the probability of Amazon freezing
According to the probability distribution of store freezing caused by changing the payment account in the past, if the first binding store meets the following three conditions, the probability of being frozen is relatively low:
(1) The store has completed secondary verification
Amazon hacker attacks occurred frequently in April. For the security of sellers’ accounts, Amazon recommends that users complete secondary verification. If you have not completed the secondary verification, please complete the secondary verification as soon as possible and then replace it;
(2) This is not the first time the store has changed its payment account
That is, the store has changed its payment account before, and Amazon will think that the risk of such stores changing their accounts again is relatively small;
(3) If the store does not settle accounts within 3 days, you can change your account
After changing the account, Amazon has a three-day review period. If these three days happen to fall within the 14-day settlement cycle, the settlement will be postponed to three days later, and the store’s ranking and listings will be removed during these three days.
For example, today is the 19th. If the store's estimated settlement date is the 19th, 20th, 21st, or 22nd, it is not recommended that you change the payment account. You can wait until Amazon completes the settlement before changing it. If the estimated settlement date is on or after the 23rd, you can change it directly)
2. How to deal with freezing
If your store is frozen (Amazon sends you an email notifying you that your sales privileges have been removed):
It is recommended that you inform Amazon customer service that you are changing the payment account, not closing the store.
If the email tells you that you need to reset your seller account login password, please first confirm whether you have a corresponding buyer account. If so, you need to ask Amazon customer service to reset the buyer account password first, and then use the reset buyer account password to log in to the seller account (generally, a pair of seller and buyer account login passwords are the same) and submit the materials for appeal as required in the Amazon email. Generally, business can be resumed within 2-3 days.
3. Report to Amazon customer service (this step is not necessary and you can decide whether to do it based on your own situation)
In order to prevent Amazon's risk control from misjudging your account as a hacker stealing your account during the account change process, which would affect the normal operation of your store, you can open a customer service case in the Amazon merchant backend before changing your account, inform the customer service staff that you are planning to change your backend account in the near future, and report to the system in advance.
(1) You can go to the Amazon merchant backend and click [Help] in the upper right corner.
(2) Click [Get Support] - [Can't find what you need] - [ us].
(3) Click [Your Account] - [Other Account Issues], where you can open a case with Amazon Customer Service via email, phone, or chat.
It is recommended that you describe your situation via email (or chat): "Due to changes in company operations, the backend bank account needs to be updated. Will it have an impact on the store?" Wait until Amazon replies to confirm before updating your account.
Amazon customer service will generally reply and confirm within 1-2 days, and they will make relevant records of your store in the system to avoid misjudgment by the Amazon system.
