What is Amazon Customer Feedback?
Amazon Customer Feedback is an evaluation of an order, involving order-related factors such as products, logistics, and customer service. Only buyers who have placed an order can leave a comment. An order can only be evaluated once, which affects the seller's ODR. Use a combination of ratings and text, picture, and video reviews.
Detailed explanation of Amazon Customer Feedback classification and calculation formula!
1. Star rating
2. Rating calculation formula
3. Positive reviews ratio = total number of positive reviews / total number of reviews * 100%
4. Neutral rating ratio = total number of neutral ratings / total number of ratings * 100%
5. Negative review ratio = total number of negative reviews / total number of reviews * 100%
Note: The total number of reviews is calculated based on 30/90/365 days or cumulatively over time. Please pay attention to the time period. There is a saying in the industry that by looking at the number of feedbacks from a store in 30 days, one can estimate the store's daily orders, that is, the daily order volume is about 3 to 5 times the number of feedbacks in 30 days.
This is the end of this article about Amazon Customer Feedback. If you want to get more knowledge about Amazon Customer Feedback, please continue to pay attention!
