What is Chewy?
Founded in 2011 and headquartered in Florida, Chewy has nearly 10,000 team members in 12 regions across the United States. It positions itself as a one-stop e-commerce platform for pet supplies, ranging from food and snacks to medicines. We have established partnerships with over 1,600 brands in the pet industry, providing customers with over 45,000 products and completing over 100 million orders since 2011.
What is Chewy's operating model?
1. Chewy currently has 7 warehousing and logistics centers across the United States. 80% of its users can be covered by next-day delivery services, and two-day delivery services cover 100% of the entire United States. Chewy positions itself as a "personalized, high-touch customer service to every customer, every day and in every interaction". Because of this, Chewy's operations are quite "heavy". Here is a simple example:
Fully manual 24-hour customer service instead of Chatbot;
2. Chewy has its own information system to collect and track pets' names and characteristics, and send handwritten cards to users on holidays, birthdays, etc.
3. Chewy's team is also relatively large. As of February 2018, Chewy had 9,833 full-time employees.
AutoShip is a "regular automatic delivery service" on the Chewy platform. When consumers add some consumables that need to be purchased periodically (such as pet food, cat litter, etc.) to the Autoship plan and customize the delivery cycle, Chewy will deliver the goods to the door on schedule and automatically deduct the credit card. Consumers no longer need to place repeated orders.
Now more and more domestic friends are engaged in cross-border e-commerce. How to reduce the payment fees is a very important thing, especially for sellers who are just starting to sell on Amazon. It is very important to choose the right payment tool. Finally, I would like to recommend a cross-border payment tool to everyone - Airwallex.
Airwallex was founded in Melbourne, Australia in 2015. It is committed to building a digital global financial infrastructure and providing smart and seamless cross-border payment solutions. Since its establishment, Airwallex has received over US$360 million in financing from top investment institutions, including Tencent, Sequoia Capital China, DST Global, Hillhouse Capital, Horizons Ventures, ANZi Ventures, Square Peg Capital, Gobi Partners and Salesforce Ventures.
Airwallex supports payment collection on 14 cross-border e-commerce platforms, including Amazon, eBay, Cdiscount, Real.de, Fnacdarty, B2W, Jumia, Linio, ManoMano, MercadoLibre, Wayfair, Newegg, eMag, and Allegro.
Cross-border withdrawals can be made on the same day at the earliest, with fees as low as 0%, up to 1,000 yuan in subsidies for activated accounts, and multiple benefits for registration!
Airwalex payment account registration portal: https://hub6.cn/vi5PTy
This is the end of the introduction to Chewy in this issue. If you want to get more information about Chewy, please continue to pay attention!
