Amazon email reply template scenario 1:
Customers return products because the ordered product is not the right size
Dear buyer,
Thank you so much for your great support on us.
So sorry for the inconvenience that the swimming suit did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step.
Waiting for your reply.
Best Regards
Seller's name
Dear customer, thank you very much for your strong support to us! We are sorry that this swimsuit does not fit you and causes you inconvenience. Can this swimsuit be given as a gift to someone else? Or can we refund part of the purchase price as compensation?
Just a suggestion, if you insist on returning the product, we will follow up with the next step.
We await your reply.
Amazon email reply template scenario 2:
The seller sent the wrong address
Dear buyer,
Thank you so much for your great support on us.
What a big mistake we made!
Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best Regards
Seller's name
Translation: Dear customers, thank you very much for your great support! We have made a big mistake. Sorry, I don't know if you still need this product. If necessary, we will re-ship immediately; if not, we will refund the full amount. We await your response and hope for your understanding.
Amazon email reply template scenario three:
After the seller ships the goods, ask the customer to write feedback
Dear buyer,
Thank you very much for your order!
We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.
Have a nice day!
Best Regards
Seller's name
Dear customer, thank you very much for your order! The goods have been sent and you will receive them soon. Hope you enjoy it! We look forward to your feedback! Have a great day!
Amazon email reply template scenario 4:
Amazon missed shipment, did not ship, and did not click on shipment. The customer needs a waybill email template.
Dear —
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information and found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards
Amazon email reply template scenario 5:
The buyer asks for a return because he doesn't want the product, and the seller accepts the refund request. This is the email template for the reply to the buyer.
Dear —
Thank you for contacting us regarding your inquiry.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us, 商名. We are a seller by the name of 商名 on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards
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