Amazon has a large internal ecological network. Compared with domestic e-commerce platforms, the situation is much more complicated, and Amazon stores are not easy to deal with. So, what should we do when someone gives a malicious bad review to an Amazon store?
1. Analyze the source of negative reviews and take countermeasures
There is a RESOLV button after each negative review. Click RESOLVE to learn the specific solution to resolve the negative review. Note that RESOLVE is only available if the buyer's rating is 1 or 2 stars.
When a product receives negative reviews, be sure to keep records, list the products that have received negative reviews in a month, analyze and summarize, find out the reasons, and make targeted solutions.
2. the seller directly
If you can find the corresponding buyer, you can take the initiative to contact him. Once you get a response from the customer, apologize to the buyer and propose a solution (refund, reissue, etc.) to try to gain the customer's understanding.
If he is satisfied with the solution you proposed, ask him to help modify/remove the negative review (don’t directly ask him to refund the money or delete the negative review, which is against Amazon rules).
3. Amazon customer service
If you find that the customer has used expressions that are contrary to the platform rules in the comments, or if you check the buyer's personal profile and find evidence of malicious attacks by the buyer, organize the evidence and contact Amazon customer service to file a complaint.
Don’t say you are wronged and ask Amazon to remove the negative review without logic or rules.
The following conditions should be met:
1. Comments that contain obscene and lewd words, which affect the harmony of the platform;
2. The review contains the seller’s personal information, such as email address, phone number, full name, etc.;
3. The buyer threatens to give a bad review if his demands are not met. We can take a screenshot of such a conversation and send it to Amazon.
4. Sellers are not responsible for any issues with Amazon’s product storage, packaging, transportation, and customer service.
5. Any promotional information, including links to other sellers’ stores and comments, will be considered inappropriate reviews.
This is the end of this issue on Amazon’s negative reviews. If you want to get more knowledge about Amazon’s negative reviews, please pay attention and we will continue to answer your questions~
