What does it mean to return and relabel an item on Amazon FBA?
Amazon sellers generally cannot avoid having their accounts closed, products not being able to be listed, and customer returns due to various reasons. This is a problem that every e-commerce company may encounter. Big Forest can provide return and exchange, label change, repackaging and Amazon delivery services in the United States, Canada, Japan, the United Kingdom, and Germany, so that your products can regain their value and avoid cargo loss.
Overseas warehouses in the United States, Japan, Germany, and the United Kingdom accept returns, exchanges, and label changes. After several years of communicating with e-commerce customers, we found that almost all sellers have goods piled up in Amazon warehouses and cannot be sold. The main reasons for this phenomenon are:
1. If the product packaging is damaged during transportation, it cannot be registered as a new product.
2. The LISTING audit is unqualified or invalid.
3. The product was accused of infringement and the account was blocked.
In fact, 95% of these unsalable goods can be processed and resold because:
1. The packaging of the goods is damaged, but the goods themselves are not damaged.
2. The buyer may return the product simply because of personal preference for the outer packaging.
3. Listing can be solved by creating a new one or selling the same product.
4. Even if one account goes down, the products are still there. You can change the outerwear and send them to another account.
What should I do to return and relabel Amazon FBA products?
The first one: When the buyer has received the goods:
1. For return issues caused by FBA orders, the goods will be returned to the FBA warehouse and FBA will handle it. It is recommended that the seller contact FBA to have them take the goods back to the warehouse, and then process the refund after the buyer returns the goods.
2. If the returned goods are not damaged, you can contact Amazon to relabel them and sell them again. If they are damaged, Amazon will prompt you that the product can no longer be sold. You can ask Amazon to destroy them, or ask a third-party overseas warehouse company to ship them back to China, or ask a third-party overseas warehouse company that can provide repair and return services to help handle it.
The second type: When the buyer has not received the goods:
1. If your goods are not officially shipped by the freight forwarder, intercept them if possible and make a full refund to the buyer.
2. If the goods have already been sent and cannot be intercepted, it is recommended that you negotiate with the buyer and tell him that the goods have now been sent. After the buyer receives the goods, he can decide whether to take the goods or not based on whether he likes them.
3. If the buyer still disagrees and wants to deal with it now, you can negotiate with the buyer to refund only part of the money based on your product cost, and the goods will be given to the buyer for free to reduce losses.
This is the end of the knowledge about Amazon FBA return and label exchange. If you want to get more information about Amazon FBA return and label exchange, please pay attention and we will continue to answer you~
