Introduction to Amazon Japan's return policy and process [Amazon Tips]

In order to simplify the return and refund process for buyers, Amazon will automatically authorize a refund and provide buyers with a prepaid returns label (Prepaid Returns Label) as long as it complies with the platform's return policy. It is understood that this policy has been implemented before and is now being extended to all sellers.

Prepaid return labels are mainly aimed at sellers who ship their own goods, with the goal of reducing sellers' processing time and lowering return dissatisfaction rates. Sellers may deduct the cost of return shipping from any refund.

If the seller does not want the user to return the product, for example, the product is broken during transportation or liquid leaks, Amazon also has a feature called ReturnlessRefunds (refund only, no return required). After the seller sets it up, the system will automatically process the refund and inform the buyer that no return is required.

Even if the buyer prints a prepaid return label, Amazon will not deduct this fee as long as the product is not actually returned. Sellers still have time to process refunds and send consumers a message that no return is necessary.

A return situation from the perspective of a buyer on Amazon Japan:

① If you are not satisfied with the product you received, we first need to contact customer service. After all, if you buy from Amazon Japan, you can return the product if there are any quality or other issues. As for how long you can return the product, it depends on the merchant. Generally, it is about 30 days.

② If your goods have already arrived in China, you should consider whether the cycle is in time. Don’t send the goods back and end up overdue.

operate:

③Apply for a return online, select the reason for the return, and confirm the return. Generally, Amazon will have a return label after agreeing to the return.

④ Provide the barcode to the forwarding company and stick it on the outer packaging of the carton and send it back. Of course, try to contact the customer service to confirm clearly.

⑤Finally, just wait for the refund. Of course, the refund is generally made by deducting yen from the US dollar when the loss is consumed, and returning the money from yen to the US dollar when the payment is made, which involves the exchange rate changes of the day.

This is the end of this issue about Amazon Japan returns. If you want to get more information about Amazon Japan, please pay attention and we will continue to answer your questions~