How to process a refund on Amazon?
1. Select the Amazon Global Purchase order that needs to be returned in [All Orders] and click the [Apply for Return] button.
2. Select the quantity of the returned items and the reason for the return.
3. Confirm the return method and pickup address: The system will prompt you the return shipping fee based on the return reason you choose and calculate the estimated refund total. After confirmation, click the Submit button to enter the return application process.
4. Submit customs clearance information: All overseas purchase returns need to be returned to Amazon's overseas warehouse. According to the customs clearance requirements of China Customs, you need to provide valid ID card information for customs clearance. ECMS, the Amazon-authorized carrier, will notify you by email or SMS within 24 hours of your successful return application to upload customs clearance information on the ECMS official website.
5. Agree on a pickup time: After receiving accurate and valid customs clearance information, ECMS will entrust the delivery person to contact you via the mobile phone number you provided and arrange a pickup time. Until then, please keep your phone open.
6. Prepare the return package: Please place the return item in a box or bag before the delivery person comes to pick it up. Note: The courier does not provide any product packaging services.
7. Return shipping fee deduction: You do not need to pay any return shipping fee when the delivery person comes to pick up the goods. Note: If you return an item for reasons other than product quality, you will be responsible for the international return shipping fee, which will be deducted directly from your product refund.
8. Waiting for a refund: The average time for returned goods to be shipped from China to Amazon's overseas warehouse is 15 working days. We will arrange a refund for you after Amazon's overseas warehouse receives the goods and confirms that the goods meet the return terms. The refund will be returned to your original payment account. The average processing time for a refund is 3-10 working days (from the time the Amazon overseas warehouse receives the goods and confirms that a refund can be arranged).
What are some common issues with Amazon refunds?
1. What are the restrictions on Amazon refunds? Amazon’s refund restrictions are mainly restrictions on the time limit for order refund applications:
a. Alipay does not accept refund requests for orders that were successfully paid 90 days ago;
b. does not accept refund requests for orders that were successfully paid 365 days ago;
c. Refund requests for credit card or bank card orders placed more than 11 months ago may not be refunded via the original payment method. If the order refund fails due to the above restrictions, the order amount will be returned to the Amazon account balance.
2. How to get a refund if I cancel part of the order?
If you cancel part of the order. The order amount will be returned to the account after the remaining goods are shipped; if the entire order is cancelled, the system will arrange a return and refund after receiving the buyer's application.
This is the end of the knowledge about Amazon refunds in this issue. If you want to get more information about Amazon refunds, please pay attention and we will continue to answer you~
