Recently, many friends have communicated with me that their product listings were removed from Amazon due to negative reviews and many returns. They were very panicked and didn’t know what to do. Hopefully I could give some solutions. In fact, in October last year, when I encountered a similar problem for the first time, I found that the processing logic after the problem encountered on Amazon was basically:
First, state the facts and admit your mistakes
Second, propose corresponding solutions based on the factual errors
Third, I will abide by the law in the future and be a good seller who sincerely provides high-quality products and services to Amazon buyers.
Now that your listing has been removed from Amazon, considering the severity of Amazon’s store closures, being removed from the shelves is still a very easy problem to solve.
What should I do if my product is removed from Amazon due to too many returns due to negative reviews?
For example, in the email above, Amazon summarizes the three reasons given by recent buyers.
First, there is no identical shape.
Second, dissatisfaction with the product
Third, it’s too small.
When you encounter a problem, how can you solve it reasonably and effectively?
The first question seems to require specific analysis of the specific situation. I remember that this product seems to be a storage bag, so we can say that it will be shown in the attached pictures later, showing what it looks like before and after opening, so that buyers can have an expectation.
The second reason for return is dissatisfaction with the product. This problem is actually very common. I believe that no product can 100% meet the needs of everyone.
Third, buyers complained that the product was too small. Buyers may not be aware of the actual size of the product. Later, the size will be clearly written on the listing and the picture will be modified so that buyers can intuitively see the comparison effect.
To sum up, through these buyer reviews, I have indeed realized that my current listings have these problems, so I will formulate corresponding buyer plans for each one based on the buyer's feedback.
Please help arrange the listing as soon as possible. We will provide high-quality products and services to Amazon buyers in the future.
This type of appeal email should be written in English and submitted when processing performance. If the submission path does not appear in the background, you can first take the initiative to contact Amazon customer service, open a case, and ask customer service to provide the corresponding path.
Anyway, if you encounter this kind of problem, you should submit a complaint email in time and submit the corresponding solution.
Basically, based on past experiences, as long as the review team sees such a heartfelt email, they will review and approve it immediately and put our listing on the shelves.
