1. What are the requirements for joining the Rakuten.de platform?
1. Enterprises need to provide mainland business license or Hong Kong BR business license
2. European bank receiving account
3. German VAT tax number certificate
4. Return address in Germany
5. ESG special entry
6. It is best to have German-speaking operators (backstage operators can speak German, English and French)
2. What are the platform fees of Rakuten.de?
1. Opening fee: 49 Euros
2. Monthly rent 39 euros
3. Platform commission 13-18%
3. You can enjoy the following benefits by entering through ESG
1. Dedicated one-to-one investment manager
2. Exclusive ESG special entry code, free of 49 euros store opening fee, convenient entry channel
3. Lotte University, e-commerce consultant, ESG account manager operation guidance
4. Rakuten.de’s Hot Selling Categories
1. Consumer electronics
2. Furniture and garden
3. Furniture and life related
4. Sports
5. Fashion
5. Funding method
European bank account (WORLD FIRST)
6. Rakuten.de’s logistics requirements
It is best to arrive within 7 days, and must be shipped within 2 days
7. System connection method
Large sellers use API, small and medium sellers use Seller Center
8. What categories of products are prohibited from sale on the Rakuten.de platform?
1. Offensive weapons, such as knives, canes, etc.
2. Medication
3. Tobacco
4. Adult products, etc.
9. What are the main ways to upload products?
1. Single upload
2. Bulk upload CSV
3. Upload to third-party ERP
10. How to handle platform returns
Sellers must provide a return address. In Germany, every customer has the right to cancel their order and is allowed to send the product back to the merchant within 14 days.
1. Return to the seller’s own overseas warehouse.
2. When returning to China, each package must be affixed with a return shipping label and the shipping cost shall be borne by the seller.
3. The product is no longer needed.
