What happens if I receive a warning that my listing has been removed due to a report of intellectual property infringement? What if I hold intellectual property rights? If you receive an infringement warning, you have several options for filing an appeal or dispute:
If the product you received a warning about is never sold on Amazon, please reply to the notification you received and let us know that you have never sold the reported product. We will investigate to determine if this was an error.
If you have an established relationship with the rights owner who filed the complaint (license, manufacturing or distribution agreement, etc.), we recommend that you contact the rights owner and request that the complaint be retracted. If we receive a takedown request from the rights holder, your content may be restored. The alert you received contains the rights owner's contact information.
Trademark Response: If you believe that a rights owner or Amazon has made an error in removing your listing for counterfeiting or trademark infringement, please respond to the notification you received and provide the specific reasons why you believe the action was taken in error. Please provide any invoice or order number that can prove the authenticity of the item. We will then re-evaluate this notification and your content may be reinstated.
Patent Response: If you believe that the rights owner or Amazon has made an error in removing your listing for patent infringement, please respond to the notification you received and provide the specific reasons why you believe the action was taken in error.
Copyright Response: If you believe that a rights owner or Amazon has made an error in removing your listing for copyright infringement, please respond to the notification you received and provide the specific reasons why you believe the action was taken in error. Please provide any invoice or order number that can prove the authenticity of the item. We will then re-evaluate this notification and your content may be reinstated.
What should I do if I have received multiple warnings of intellectual property infringement? If you have received multiple warnings of intellectual property infringement and believe that the products you sell are genuine, please file a dispute through your Seller Central account and provide the following information:
A list of the allegedly infringing ASINs and at least one of the following:
An invoice proving the authenticity of your goods; or
An order number proving the authenticity of the merchandise; or
A letter of authorization from the rights owner (not a forwarded email).
What should I do if my account is suspended? If your account has been suspended because a rights owner submitted a notification of intellectual property infringement regarding your products or content, you may provide us with a viable Plan of Action that includes the following information:
You should send a Plan of Action through your account dashboard or respond to the account suspension notification you received. We will evaluate your plan of action and determine whether your account can be reinstated. Please note that Amazon may terminate the accounts of repeat infringers in appropriate circumstances.
The reason why you are selling allegedly infringing goods and/or uploading allegedly infringing content.
The steps you have taken to ensure you do not infringe any rights.
How to avoid infringement in the future.
Any other relevant information.
What should I do if I don’t know that I have violated someone else’s intellectual property rights? Sellers should comply with relevant laws and Amazon's policies. Amazon takes intellectual property infringement very seriously. Even if a seller unknowingly infringes on the intellectual property rights of others, we will still take action and the seller's account may receive a warning or be suspended. You should consult an attorney for assistance in ensuring your business has procedures in place to prevent intellectual property infringement.
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