Kit is a free app that you can use to manage your store's marketing and communications more quickly. You can think of it as a virtual employee. With Kit, you can create targeted Facebook ad campaigns, send thank-you emails to customers, and manage integrated apps.
To use Kit, you need to sell using the Online Store sales channel.
Setting up Kit
To start using Kit, you need to add the app to Shopify, connect Kit to your business's Facebook Page, and choose your preferred method of communicating with Kit. You can communicate with Kit to run ads, publish social media posts, send emails, and use Kit's other skills.
When you set up Kit, you are given an account and access to the Kit control panel, where you can manage settings and account information. If you're using an iOS device, you can set up Shopify Ping to communicate with Kit.
You need to have a Shopify online store with your password removed to use Kit.
Note: You can use Kit for free, but you will need to pay to run ads on Facebook and Instagram. Facebook calculates advertising costs through your Facebook account. Learn more about how much it costs to advertise on Facebook. You can set a budget for the ads you run.
Install the Kit app
Tip: To see more videos, visit our YouTube channel.
step:
In the Shopify App Store, go to Kit.
Click Add app.
Log in with your store information.
In the Kit dashboard, click Connect to Facebook, and then log in to the Facebook account associated with your store's Facebook Page.
Note: To use Kit effectively, you need to allow Kit to publish publicly, manage your Page and ads, and access your Page and app insights.
In the Kit dashboard, select your store's Facebook Page, and then click Confirm Primary Facebook Page.
Choose how to communicate with the Kit.
– If you selected SMS, complete the following steps: 1. Enter your phone number, time zone, and email address, and then click Submit. 2. Kit will send you a confirmation code via SMS. Enter the code and click Confirm.
– If you select Messenger, confirm the Facebook account you want to use with Messenger, and then click Send to Messenger.
Set up Kit to run Facebook ads by connecting your Facebook Business Manager and ad account to Kit, then accepting Facebooks Custom Audiences terms. Learn more about connecting Facebook Business Manager to Kit.
Facebook Page Settings
Before you can connect your Facebook fan page, you need to meet the following requirements on Facebook:
Your Facebook account needs to have an administrator role on this page.
This Facebook fan page needs to be published.
Learn how to create a Facebook Page for your business in the Facebook Help Center.
Note: If your Facebook account has administrator or editor user roles on a Facebook Page, you can post content, comment, and send messages as a user of the Page without your personal information being visible to customers. Learn more about Facebook Page identities.
Connect Facebook Business Manager to Kit
Before you can run Facebook ads with Kit, you need to connect Facebook Business Manager to Kit. Business Manager needs to be connected to both your store's Facebook Page and an ad account that you have Business Manager admin access to.
Facebook Business Manager is a tool that lets you organize and manage your business pages and ad accounts in one place. If you're using a personal ad account, you'll need to have advertised with that account before before in order to connect it to Business Manager. If you've never advertised with a personal ad account, you'll need to create a new ad account in Business Manager before you can create a Facebook ad campaign. Learn more about Business Manager and ad accounts in the Facebook Ads Help Center.
If you don't have a Business Manager, you can create one when you set up Kit. If you used a Facebook ad account in Kit before setting up Business Manager, you may need to manually add your ad account to Facebook's Business Manager before you can connect it to Kit. If this is the case, copy your Facebook ad account ID in Kit and click Go to Business Manager. When you add the ad account to Business Manager in Facebook, you can paste the account ID you copied.
If you are creating a new ad account, or want to add additional ad accounts to Business Manager, you will need to contact Kit Support to associate the new ad account with Kit. Please make sure to set up a payment method for your new ad account. For more details, watch our video about adding a payment method to your Facebook ad account.
Changing Kit Account Settings <br/>You can change your account settings in the Kit control panel.
Account Preferences <br/>To access Account Preferences, click your profile icon in the upper-right corner of the Kit dashboard, then click Preferences. From the Preferences page, you can change the following account settings:
Messaging Platform
Time Zone
Store Category
Note: To change the target country of your ad, you need to contact Kit Support.
Third-party connections
To manage third-party connections to Kit, click your profile icon in the upper-right corner of the Kit dashboard, and then click Account Connections. From the Account Connections page, you can manage connections between Kit and the following other services:
Shopify
You can snooze messages from Kit.
Choose how to talk to Kit
You can talk to Kit by using Shopify Ping, Messenger, or SMS:
Select Shopify Ping to use the Ping app to talk to Kit on your iOS device.
Select Messenger to chat with Kit through the Messenger app on mobile devices or Facebook Messenger on desktop devices.
Select SMS to chat with Kit through the default messaging app on your phone.
Connecting Kit to SMS
You can use SMS with Kit in any of the following countries:
Australia
Canada
Denmark
Finland
France
Germany
Hong Kong Special Administrative Region, China
Ireland
Israel
Mexico
Norway
Poland
Spain
Sweden
Switzerland
U.K.
USA
After you set up Kit to use SMS, you'll receive a confirmation text to the phone number you set up. If you don't receive a confirmation code, you may need to contact your mobile service provider and ask them to allow the number 55643 to send you text messages.
Tip: To see more videos, visit our YouTube channel.
Delete Kit
If you want to temporarily stop using Kit, you can pause or stop messages from Kit. If you want to remove Kit from your store, then delete the Kit app from Shopify's Apps page.
step:
From your Shopify admin, go to Apps.
Click the trash can icon next to the Kit app.
Click Delete to confirm.
