What is Shopify?
Shopify is an e-commerce SaaS platform that helps e-commerce practitioners develop and manage all their e-commerce businesses in one stop: sales channels (such as e-commerce websites, social media, third-party platforms, B2B wholesale, etc.), design, payment, orders, warehousing, logistics, customer information, advertising and marketing, third-party tools, etc.
How to get started with Shopify?
The Shopify platform is simple and easy to use, making it easy for most merchants to get started. You can register an account through our official website and get a 14-day free trial. You can also choose a suitable Shopify partner service provider in the market to help you get started.
How Much Does Shopify Cost?
Shopify offers different monthly plans starting from $29/month (you can also pay annually and enjoy discounted prices). You can refer to our fee details to choose a plan that suits you, and you can also flexibly upgrade or change different plans. Shopify does not charge merchants a commission, but will charge an additional credit card transaction fee and payment processing fee for each transaction (if you do not use Shopify Payment). You can refer to our fee details for more information.
What to do if you have questions about Shopify?
We recommend that you first try searching for answers to your questions in the Shopify Help Center (help.shopify.com) or in this FAQ. If the above resources can't help you, you can also submit your questions to our customer service at (help.shopify.com/questions). Our online customer service team supports online chat, email and phone contact, and is at your service 24 hours a day, 7 days a week. In addition, we also provide merchants with sufficient learning resources:
Shopify Academy (shopify.com/academy)
Shopify Blog (shopify.com/blog)
Shopify Plus Blog (shopify.com/enterprise)
If you need additional help, you can also submit your needs in the Shopify service platform (services.shopify.com), or choose a suitable Shopify partner service provider in the market to collaborate with you.
Is there a Chinese version of Shopify?
We expect to fully launch the Chinese version of the backend, templates, applications, help center and tutorials this year, and will also provide localized Chinese customer service, resources and services to Chinese merchants. Please stay tuned.
What kind of merchants are suitable for using Shopify?
Shopify is suitable for all entrepreneurs or companies of different types and sizes. You can also get inspired by our success stories (shopify.com/success-stories).
What kind of products are suitable for selling through Shopify?
Shopify is suitable for most product categories and sales methods, but it is prohibited to sell any counterfeit, harmful, or products that violate local market laws and regulations. For specific platform rules and policies, please refer to our Terms of Service (shopify.com/legal/aup). If you need to file a complaint about copyright infringement or violation, or appeal someone else's complaint, please refer to the following link:
Report a violation (shopify.com/legal/report-aup-violation)
Copyright Complaints (shopify.com/legal/dmca)
Trademark infringement complaints (shopify.com/legal/trademark-infringement)
Which countries can I sell to using Shopify?
Shopify merchants are located in 175 countries around the world, and you can sell to any country or region through Shopify.
How to get the latest news about Shopify?
We recommend that you obtain the latest and most accurate information from our official website and help center. If you are already a Shopify merchant, we recommend that you always pay attention to the emails sent by the Shopify platform to your administrator account email address, or subscribe to our blog. We also expect to launch Shopify’s official public account and mini program this year. Please stay tuned. In addition, you can also get more information through the following links:
Product Changelog (changelog.shopify.com)
Platform status monitoring (status.shopify.com)
Press relations (shopify.com/press)
What is Shopify Plus?
Shopify Plus is our enterprise version of the platform developed for large merchants. For more information, please visit the Shopify Plus official website (shopifyplus.com)
How to become a Shopify partner?
If you are willing to provide resources or services to Shopify merchants (such as website building, design, application or template development, etc.), we welcome you to register as a Shopify partner. You can sign up for a Partner account at (shopify.com/partners) and join the Shopify Partner Academy (shopify.com/partners/academy). You can also learn more about Shopify Partners at (help.shopify.com/partners/about) and familiarize yourself with our Partner requirements and policies (shopify.com/partners/terms).
Does using Shopify require regular patching or system upgrades?
Shopify's cloud platform provides you with the highest level of security and performance by default. The Shopify system will also be updated automatically. You don’t need to worry about installing any patches or upgrading your system.
Can the same person or company register multiple Shopify accounts?
Shopify does not limit the number of registered accounts. Shopify supports registering and managing multiple Shopify accounts with the same email address, the same IP address, or the same credit card. But a Shopify account can only be associated with one store.
What should I pay attention to when registering a Shopify account?
Merchants only need to fill in their personal or company information accurately and clearly during the registration process (in both Chinese and English), and provide their credit card information (Visa or MasterCard, etc., which must support US dollar payments) to pay Shopify's monthly rental fees. We recommend that you turn off all VPN tools before registering and use a corporate domain email (if registering for a company).
Why can't I log in or my Shopify account is unavailable?
Your account cannot be logged in or displays "Currently unavailable" due to the following reasons:
Account automatically closed: Please refer to our Merchant Terms of Service to understand our minimum requirements for merchants. If your account is blocked, we recommend that you contact our customer service staff for more information and attempt to appeal.
The login page is unresponsive (Shopify login button is gray): You can try to log in using the second-level domain name/admin, that is (youraccountname.myshopify.com/admin) or the top-level domain name (yourdomain.com/admin). If the problem is not resolved, we recommend that you contact our customer service.
Require non-bot verification: If you repeatedly enter the wrong password when trying to log in to your Shopify account, Shopify will use a verification tool to ensure the security of your account. You just need to follow the prompts.
How do I choose a Shopify website theme?
We recommend that you choose a template from Shopify's official theme store. We will conduct strict quality and performance evaluations on all templates listed in the mall, and provide official customer service support for all listed templates. In addition, the templates you obtain from the Shopify Theme Store can be used permanently, whether free or paid versions. Merchants can also upgrade templates on their own according to notifications from template providers. We do not recommend that you use third-party templates that have not been officially reviewed and released by Shopify. Users do so at their own risk.
Can Shopify's templates be modified?
You can modify your template easily and conveniently through the template editing function settings in the background. You can also make more changes by editing the template code. You can refer to our Help Center (help.shopify.com/manual/using-themes/change-the-layout) to learn more. If you want to develop your own theme, you can learn about Shopify's programming language for theme development: Liquid (shopify.com/partners/blog/the-ultimate-list-of-resources-for-shopify-theme-developers). If you need additional help, you can also submit your needs in the Shopify service platform (services.shopify.com), or choose a suitable Shopify partner service provider in the market to collaborate with you.
Does using Shopify require additional server configuration?
You don’t need to purchase any servers to build a website using Shopify. Shopify provides stable, secure, efficient and unlimited cloud hosting services to all merchants.
Can I buy a domain name with Shopify?
You can purchase a domain name directly in the Shopify backend: Online Store > Domains > Buy new domain. After the domain name purchase is completed, the system will automatically resolve and bind it to your Shopify account. You can also manage purchased domains through Shopify. If you need to bind a domain name purchased from a third-party platform, you can click Connect existing domain in the Shopify backend and enter your domain name information, and follow the prompts to manually complete the domain name resolution. You can refer to our Help Center for specific steps (help.shopify.com/manual/domains/add-a-domain).
Does Shopify support selling in multiple currencies?
The Shopify system itself does not currently include multi-currency functionality. However, some Shopify themes support multi-currency switching. You can also search for apps that can help you expand multi-currency switching (such as: Best Currency Converter, etc.) in the Shopify App Store (apps.shopify.com). If you need to change the default website currency, you can select the desired currency through Settings > General > Store Currency. Please note: After the first transaction is completed, the currency unit cannot be changed by default. You can contact Shopify customer service to switch.
What payment gateways does Shopify support?
You can refer to the payment settings in the backend (Settings > Payment providers) or the official payment service provider list (shopify.com/payment-gateways/china) and select the payment service provider that suits you to learn more. We do not recommend that you choose a payment gateway that has not been officially reviewed and recognized by Shopify (not appearing in the backend payment settings or the official payment service provider list). Users are responsible for their own risks. For Chinese merchants, we will connect to more and more official payment service providers to provide you with services. Please pay close attention to our official news.
How do I choose a Shopify app?
You can choose the app that suits your needs in Shopify's official app store (apps.shopify.com), and install and manage your app with one click through the backend. We will conduct strict quality and performance evaluations on all apps published in the store, and provide official customer service support for some of the apps on the shelves. We do not recommend that you use third-party applications that have not been officially reviewed and released by Shopify (cannot be found in the App Store). Users are responsible for their own risks. For Chinese merchants, we will launch more and more local Shopify applications to provide you with services. Please pay close attention to our official news.
How to batch modify, import or export product information through Shopify?
You can use the bulk edit feature in the Shopify backend: Products > Check the products you want to bulk edit > Edit Products > Edit Fields > Select the information you want to edit, and then complete the bulk edit operation on this page. You can also batch edit, import or export product information using the CSV form. Please see our Help Center to learn more (help.shopify.com/manual/products/import-export/using-csv).
How to optimize Shopify website loading speed?
The Shopify platform does not limit the loading speed of merchant websites. The two main factors that affect your Shopify website’s loading speed are the images and apps you have configured for your site. We recommend that you optimize the images on your website. You can also find an image compression application that suits you in the Shopify App Store: (such as: Image Optimizer, etc.). In addition, control the number of your apps reasonably, and apps that are no longer used can be uninstalled from the background with one click.
