Xiaohe CRM, a customer management system customized by Xiaohe College for the foreign trade industry, can meet the needs of various types of foreign trade companies. At the same time, there is an all-round task system that allows people who don’t understand foreign trade to easily deal with customers using Xiaohe CRM. Xiaohe is an innovator and leader in services for Chinese foreign trade enterprises. Through products such as Xiaohe CRM, it provides enterprises with a full range of efficient and convenient products and solutions from customer discovery, customer marketing, customer management to order fulfillment.
Xiaohe's products, solutions and services are highly flexible and compatible, and can meet both the standardized needs of small and micro enterprises and the customized needs of large and medium-sized enterprises. Xiaohe has perfected
The customer-centric R&D, customer service, sales, marketing and channel organization system ensures that satisfactory services and products are provided to customers.
What functions does Xiaohe CRM have?
Comprehensive customer portrait
Make customer management easy
Create customers by inquiry, create new customers, scan business cards to create customers, making it easier to enter customers
Follow up customers, automatically follow up emails, estimate transaction cycle, archive single customer emails, one-click note clues, color block marking, intelligent customer rating system and other functions automatically outline a 360-degree customer portrait.
Classification and conflict query of member customers, high seas customers, order customers, customers to be followed up, high seas customers to be transferred, etc., review of email customers, batch import of customers, transfer, share, merge of customers and other operations to improve customer transaction rate and transaction cycle
Intelligent Mail System
Quickly lock in business opportunities
Supports all IMAP protocol mailboxes, including Tencent, Alibaba, Yahoo, GMail, etc., one-click binding, extremely fast synchronization, binding of multiple mailboxes to one account, inquiry of designated mailbox departments, automatic archiving of emails, custom marketing email templates and other mailbox settings
Marketing emails, subordinate emails, review emails, scheduled emails, email tracking and other functions, customer dynamics are clear at a glance
Send emails, send separately, send marketing emails, send scheduled emails, email tracking, automatically add honorifics according to customer contacts, send large attachments and other email functions to communicate with customers more quickly
Smart task management
Your time management expert
Self-built tasks, task classification: not urgent and not important, urgent and not important, important and not urgent, important and urgent, make work organized
One-click setting in the system task background creates tasks (1-8) according to the actual situation of the customer, making the customer truly "come alive"
Multi-dimensional data analysis
Display data in three dimensions
Business data analysis, rankings, comprehensive data, source data, country data, product data, personal data and other dimensions to analyze sales status
E-commerce data analysis, total inquiries, member customers, high seas customers, blacklists, deleted inquiries, duplicate inquiries and other multi-dimensional analysis of inquiry utilization
Understand your team management better
Let you know the working status in real time
The business department supports the function of separate management of customer groups for various types of products, and one account can be used by multiple departments.
Non-business departments can set up accounts to handle inquiries from multiple business departments, and can set up email addresses to designate responsible business departments to make work easier and more convenient
One interface can set various permissions for sub-accounts, which is convenient and simple to manage permissions. One interface can view the status of all departments, making the company's status clear at a glance.
Xiaoheyun
Your work portable hard drive
Upload with one click and never lose it. Share files and benefit the whole company.
Files are automatically classified into Xiaohe Cloud, and all system files are at your fingertips
The above is an analysis of what Xiaohe CRM is and what functions Xiaohe CRM has. If you want to know more about Xiaohe CRM, please continue to follow us!
