It is said that since joining Amazon, many people have become bald (worrying about the little red flag every day), suffer from insomnia in the middle of the night (preventing copycat sales every night), and have become more wary of others and have more conspiracy theories (always feeling that competitors and peers are making fun of their stores or links). As a result, their ability to withstand stress has also become stronger, and the probability of sudden death and myocardial infarction is estimated to have increased accordingly. This is the self-mockery and self-portrait of many Amazon sellers, and the real status quo of the Amazon ecosystem.
This year, many sellers have experienced large-scale store closures due to abuse of variants and large-scale store closures due to infringement. Starting last night, a large number of sellers’ store accounts were unable to log in and their front-end products were removed from the shelves.
Amazon is once again on a killing spree before the peak season arrives, which has made many Amazon sellers increasingly nervous and treading on thin ice.
When I arrived at the company in the morning and opened , I saw many sellers leaving messages to Jack, saying that they could not log in to their stores.
All customer privacy is hidden here
All customer privacy is hidden here
All customer privacy is hidden here
As mentioned in the above tips, the seller needs to step in to help protect the seller’s account. Unusual activity was detected in the seller's account and as a result the account was temporarily locked.
If further assistance is required, the seller is required to contact customer service.
Sellers whose stores cannot be logged in have the following characteristics:
1. There are no email reminders, performance notifications, or performance emails in the store registration email box.
2. The system prompts that the password is incorrect and the user cannot log in.
3. The email prompts the seller to contact customer service, rather than seller support, which is the department the seller usually contacts.
4. The characteristics are consistent with the "account clearing" characteristics and large-scale event characteristics.
When faced with the above situation, some sellers panicked and sent an email to Amazon without thinking twice. As a result, Amazon replied with an email like this.
Amazon responded that the store was engaging in deceptive, fraudulent or illegal activities
However, many sellers said that this is absolutely not the case.
Another seller contacted a service provider to conduct an internal investigation, and the results were as follows
Thanks for providing the screenshots. All the store’s privacy has been hidden.
The above screenshots roughly mean that the seller registered using false data and is not eligible for restoration. Follow the relationship SOP.
According to the previous situations where the store could not log in, there are several reasons (emphasis):
1. The store is suspected of fraudulent order brushing, where buyers and sellers collude to brush orders (this is mostly because the buyer's account is not clean/the buyer's account is a black account, or a new store brushes orders violently or fake real-person reviews are actually machine-brushed, which affects the seller's account that has been interfered with by the buyer's account in batches);
2. The store is suspected of logistics fraud (filling in false order numbers, false shipments, HTR, non-delivery, etc.);
3. Associated with an account that has been determined to be fraudulent;
4. The store information is fake/not clean, and the compliance review/information verification fails (mostly Amazon stores registered with purchased information);
5. The buyer's account is associated with the seller's account, causing the store to be unable to log in (mostly the seller uses the buyer's account associated with the seller's account (bound to a virtual credit card that has been convicted of fraud) to place an order on the Amazon platform, such as placing an order to a follow-up store, and wanting to testbuy to warn the follow-up seller, but the account is locked by Amazon. This usually means that the products on the front desk are sold normally, but the back desk cannot be logged in);
6. Illegal merging of variants (rarely causing the store to be unable to log in, but this has been checked more frequently recently, so be careful);
7. The virtual credit card header (number segment) is locked (also falls under the category of registration data fraud);
8. Amazon has added new risk control points (we need to see the future policy direction of Amazon to make a correct assessment);
There is another very important piece of information I want to remind everyone, which is Amazon’s habit of settling scores later, so everyone needs to pay more attention. Therefore, we need to be more cautious about the recent operations of using unconventional means to unblock stores or restore infringing listings, the so-called 24-hour/48-hour forced opening of stores or forced opening of links, and operations that take advantage of Amazon loopholes or forge complainants to withdraw lawsuits.
The following is a method of forced opening that is circulated publicly:
We never recommend or support taking advantage of loopholes or falsifying information to take risky actions on Amazon. Although you may not be held accountable later, it always feels like you have planted a time bomb for your store, and you live in fear every day.
Store security is more important than anything else in the service code of the Seller 5 Team.
The following are some small suggestions from the Seller 51 team regarding this large-scale incident of stores being unable to log in. Please make a decision after evaluating your own store situation, and avoid rushing to seek medical treatment! !
1. Don't be anxious yet, wait and see. This is a large-scale incident. There may be abnormalities in the risk control points, or it may be wrong to close the store like the previous large-scale store closure incident of abuse of variants. After 1-4 weeks, Amazon will send an email to apologize and automatically unblock the store.
2. Check your store's recent (within the past 60-180 days as the standard) violations to see if it is registered with fake information, whether there has been any bot-generated behavior, and other violations (such as the Code of Conduct, etc.). If so, if you want to know the specific cause of death, you can ask the service provider to check the internal cause of death;
3. Check whether the product is on sale at the store front desk. If it is, it belongs to the fifth situation where the store cannot be logged in (see the analysis of the reasons why the store cannot be logged in above for details). In this case, the seller needs to provide the compliance information of his own store registration (as detailed as possible) and send an email, phone call or fax to the Amazon seller and buyer customer service team to explain the specific reasons for this situation. Generally, the store can be unlocked within 1-3 months, and some sellers can unlock it within a week.
4. If the store does not have any violations after investigation, please do not rush to check the cause internally or write an email to Amazon's non-customer service department/team to restore the account. Wait a little longer to see if it was a mistake.
--The Seller 51 team will follow up on this large-scale incident in a timely manner and hope to provide more interpretation to all sellers. --
Seller Worry-Free (www.amz-easy.com) - Escort for cross-border sellers!
If you have any questions on the Amazon journey, you can consult the Worry-Free team or Jack. Let us accompany you all the way and make the Amazon journey smoother.
Source: Worry-free sellers
