There have been a lot of items lost in the warehouse recently. If there were ten or twenty items, it would be acceptable, but now they are lost one box at a time. What kind of information do I need to apply for a claim on Amazon? It is certain that the x factory cannot issue invoices, but only receipts. Now I can only get some information from the freight forwarder. When the goods arrive in the United States, UPS delivers them to the Amazon warehouse. What kind of information does the freight forwarder need to provide if making a claim? Is there anyone who has made a claim who can give me some guidance?
Great God 1:
If the goods are delivered one box at a time, it is best to ask the freight forwarder to provide a receipt with the number of boxes on it.
The freight forwarders who use express delivery can be checked directly.
Shipping by sea may be slower.
Great God II:
First you need to determine which link lost the goods
If the goods are lost during transportation, then you can file a claim with the freight forwarder and ask your freight forwarder what specific materials they need to produce.
If the goods are lost after entering FBA, then ask the freight forwarder to show the FBA receipt and then contact the FBA warehouse.
Great God Three:
If the shipment is found within 90 days of loss, you can get compensation from Amazon. The information you need to provide to get the shipment back is: 1. The logistics tracking number and a screenshot or link of the official website for querying logistics information (China transportation section and Japan transportation section), provided that your logistics tracking number must be filled in the background
2. Receipt (the warehouse will give your carrier a receipt when receiving the goods)
3. Packing list (can be a screenshot of the invoice made during shipment)
