What I want to share with you today is the email template for contacting Amazon customer service to give a negative review.
1. You should ask in QA (you can try it with or without VP, for example, if the buyer asks whether this product has a certain function.)
Dear Amazon,
This review regards asking the functions about the product, maybe the buyer does not know where to ask about it
He should ask in ""QA"" or email to the seller, not leaving a bad review here for us, so it is very fair
for we seller
Please investigate it, and help us to remove it. Thank you
2. Very satisfied, but give a bad review (if the buyer leaves 1 star or 2 stars, you can remove it, but 3 stars are difficult to remove)
Dear amazon,
This is a review, we though that the buyer left with wrong star
""Quality is good Carino. I always bought it and the strict rules of the food and the notifications were very fast, a voltage that was very accurate in my app production. It was perfect""
The content of this review, all aspects are positive, but he left us with only 3 star,
Maybe the buyer is too excited to click with the wrong star by accidentally.
Please investigate it and help us to remove it.
Thank you
3. The product you received is broken (if it is shipped by Amazon, you can appropriately say in the email that the product packaging is seriously damaged and it is Amazon’s responsibility)
Dear amazon,
This is review, the buyer said that she received the Scratches one, and the package was broken, so
We though the package was damaged when Amazon shipped it.
Cause the package was shipped by amazon,so amazon will be responsible for it.
We checked all of our products very carefully before shipping to Amazon warehouse, so the
The product is good when we shipped it.
Please investigate it and help us to remove it. Thank you
4. Second-hand goods
Dear amazon,
This is review, the buyer said that she received the Scratches and the used one, and the package was broken, so we though the package was damaged when Amazon ship it.
And the item must be the returned product by other buyer, Amazon did not check the returned item carefully, and put the returned item to the sellable warehouse.
So this buyer received an used product.
Cause the package was shipped by amazon,so amazon will be responsible for it.
We checked all of our products very carefully before we shipped the products to amazon warehouse, so the product is good when we ship it.
Please investigate it and help us to remove it. Thank you.
5. Negative reviews contain insulting language
The comment includes obscene language, please remove it, thank you.
Dear Amazon Team,
The customer review includes obscene language. Every buyers have the right to review product, but i don't think that he should use foul language, it can't meet the guideline of the review policy from amazon
The content of review: "Only the dirty words are captured"
Please investigate it and help us to remove it.
Thank you
Best Regards
6. No vp (hard to find, you can try)
Dear Amazon Team,
I found all orders and can't find this order, the reviewer never buy it and use the product, this is a malicious comment, please help me remove it. Thank you in advance.
Best Regards
7. Unable to use (such as 331 will not start)
Dear Amazon,
This review regards asking the functions about the product, maybe the buyer does not know where to ask about it
He should ask in "QA" or email to the seller, not leaving a bad review here for us, so it is very unfair for we seller.
Please investigate it, and help us to remove it.
Thank you
8. Wrong negative review (this is rare, he left the same negative review in our store and other sellers, but we don’t have VP, but other sellers have VP)
Dear amazon,
This is review, we though that the buyer left in the wrong link.
The 2 reviewers for the 2 links are all the same,
The buyer left the review in our product link,there is no ""Acquisto verificato"",but he left in another store link,there is ""Acquisto verificato"",so we thought that the buyer left the review in the wrong link,and realized that he did it wrong,so he reviewed to the correct link again,so for other store link,there is ""Acquisto verificato""
1.Here is our link:
https://www.amazon.it/gp/customer-reviews/R3ARNY492G1KHW/?ie &
2.Here is another link (with ""Acquisto verificato"", the buyer should leave his review in this link, not ours)
CORREZIONE FEEDBACK not compatible with Huawei P9 lite...
UTF8&
Please check the attachment.
Please investigate it and help us to remove it. Thank you.
Kind tips:
If the customer service department helps to delete it, just open another case after a day or two. If you encounter a different customer service department, the message may be deleted.
After each case is opened, these reviews can be directly copied to a text file. Next time a case is opened, it can be directly copied to it without having to fill it out again and again.
As follows: (next time when opening a case, just copy it directly)
ASIN or ISBN of the product:B01LZE2PKP---removed
Title of the review:Da non comperare
The name of the reviewer: Paolo
The date of the review as it appears on our website: 16 September 2017
The direct link to the review /post (click the 'Comments' link after the review, and copy/paste the URL that displays in your web browser:
https://www.amazon.it/gp/customer-reviews/RMQID9LA90Y8K/?F8&
Required action:
Dear Amazon Team,
The comment includes obscene language, please remove it, thank you
Best Regards
Swimming function
This comment is a question to our products. Customer is asking how does the swimming function work. It shouldn't be a product's review. It is just a question. Customer left the wrong position. Also, we have answered his question by comments and email. Please remove it. Thanks
Misleading consumers
mislead other consumers
No charger
Required action:
As the review the customer complained that it has no charger, however, in fact, for this fitness tracker, our accessories without charger, because it has no need of charger to charge, the correct charging way: use the USB port of a computer or power adapter connected to the socket Wall
And please check with the attachment,The charging way we have clearly described in our user manual and product page.
So it is not our product problem, it is the customer who does not read the information about the user manual and product page
So please help us remove it, this review is unreasonable and it will mislead the other purchase customers.
Violation of pricing policy
Dear Amazon,
This review violates the Amazon policy about "Comments on pricing, product availability or purchase options are not related to the product and should not be shared in Customer Reviews or Customer Questions and Answers."
It is no fair for us, and it will also mislead the other buyers, please check it and remove it, thanks!!!
No vp, malicious bad reviews
Dear Amazon Team,
This customer review without Verified Purchase, I found all orders and can't find this order, the reviewer never buy it and use the product, it is no base on a honest opinions and experience, this is a malicious comment, it is no fair for us, and it will also mislead other customers, please check it and help me remove it. Thank you in advance.
Best Regards
No charger no vp
Dear Amazon,
the customer complained that there is no charger in the package, but, in fact, our fitness tracker doesn't need a charger to charge it, it can be charged directly, we have also mentioned it on our listing
Another concerns, we found that the order is without verified purchased, and we also cannot find this order, so the buyer must leave a wrong review on our product.
It is no fair for us, the customer review is no base on a honest and real experience, please remove it , thanks!
Logistics issues
Hi, the customer review is all about shipping, and the order is shipped by Amazon, it is no fair for us, please remove it, thanks.
No order competitors found
Dear Amazon,
Sorry to bother you, however I can't find this order even found all the orders.The reviewer never bought ut and used the product,this is a malicious comment, it must be from the competitor, so unfair for us.
Pls kindly help us to remove it. Highly appreciated for your help.
Best regards