1. Check if the product is being copied
If a seller encounters a shopping cart that suddenly disappears, the first step is to check for sellers who ship their own products or other products that replace their own listings. If any of them exist, it may lead to a situation where they compete with each other to steal the shopping cart. The seller must first deal with the situation of being copied. If no such situation exists, the seller can wait a few days to observe. There is also a chance of restoring the shopping cart, but it is not recommended to wait too long. You should still try other ways to retrieve the shopping cart.
2. Open a case and consult customer service
If the seller does not know the reason, it is best to contact seller support first. One seller contacted customer service and received the following answer: It is recommended that the seller take the initiative to lower the price and wait for the system to reallocate the shopping cart.
3. Adjust reasonable prices
Sellers must optimize product prices and can try to lower prices. Amazon will check your prices to ensure that your product prices are not higher than similar products and ensure that your prices are reasonable.
Some sellers said that they could get the shopping cart back by lowering the price.
4. Optimize your listings
Sellers must provide good customer feedback. For buyers’ comments, especially negative ones, they must contact buyers in a targeted manner to inquire about problems and make improvements to eliminate buyers’ bad impressions of the products, thereby avoiding negative reviews and ensuring the listing is in good condition.
5. Ensure sufficient FBA inventory
Insufficient inventory directly affects the seller’s order missing rate, return rate, late delivery rate, etc., which will lead to poor performance of the seller’s account. Therefore, sellers must ensure that there is sufficient inventory to effectively avoid the disappearance of the shopping cart.
