Amazon Product Review is the same as the domestic Taobao reviews. Negative reviews are relatively bad. Because everyone shops online, they can only learn about your products from your store information and buyer reviews. However, if your store gets negative reviews, the image of the entire store will be dragged down. So, as an Amazon seller, how do you deal with negative reviews?
First, let me introduce you to the common coping methods:
1. Under the question “Was this review helpful to you?”, select “No”. It means that the review is useless. If more than a certain number and proportion of buyers click No, the review will be blocked or the "display ranking" will be lowered.
2. Reply directly to the review to explain that it is a false review, malicious competition, and no product has been purchased. Other buyers may see your comment when reading reviews.
3. Report directly by clicking “Report abuse” below the review to report the buyer’s malicious comments. The Amazon performance team will handle it. If that doesn’t work, keep reporting.
Then there is the unconventional brute force solution:
1. the buyer to remove:
If you are responding to a negative review, your best option is to help the buyer improve the situation and ask them to remove the negative review. Product review buyers can change or delete it at any time. In contrast, customer feedback buyers must submit within 90 days and can then be changed or deleted once within 60 days.
When contacting buyers, you need to show concern, try your best to solve their problems, build a good relationship with them, and ask them to remove low-star reviews. When you contact the buyer, you must know that putting pressure on the buyer is against Amazon's regulations. Be careful that the negative review is not removed but leads to AZ disputes.
2. Amazon for removal
Get support in the seller backend. The following customer feedback from Amazon buyers can be deleted:
A. The review contains vulgar language.
B. The review contains the seller's personally identifiable information, including email address, name and phone number.
C. All reviews are reviews of products.
D. All reviews are about Amazon's logistics or order services.
3. If you cannot remove the negative review, you can choose to reply to the buyer's review
How to respond to negative feedback from buyers?
Find the seller feedback you want to respond to and click Respond to Seller Feedback. However, if the buyer ultimately decides to remove the seller feedback, your response can be automatically removed.
The above is the relevant information about Amazon Product Review negative review handling in this issue. If you want to get more relevant content about Product Review negative reviews, please continue to pay attention!
