How did Amazon A-to-Z come about?
1. Product reasons
The main reason is that there are significant differences between the product and the description on the page, including damage, missing parts, defects in the product itself, etc.
2. The buyer did not receive the order
Amazon will accept claims filed by buyers for not receiving orders due to the following situations. The seller has arranged to deliver the order, but the buyer has not received the order package.
If the seller provides tracking information for tracking the order (such as the courier tracking number) indicating that the goods are expected to arrive within a certain period of time, but in fact they cannot be delivered within the estimated or reasonable time, the claim initiated by the buyer will be approved and the seller shall be liable for compensation.
If the product is delivered through Amazon Logistics (FBA) and has tracking information, and the buyer claims that he did not receive the ordered goods and files a claim, Amazon will be responsible.
3. Buyer Deception
There are some buyers who have received the package but say they have not received it. They want to cheat you of your money but also want to take your goods. However, since we cannot judge whether the buyer is lying, what we need to do at this time is to minimize our losses and try our best to get compensation from Amazon to reduce our losses.
4. The buyer has returned the product but has not received a refund from the seller. The buyer can initiate an A-to-Z
5. If the seller refuses the buyer's return, the buyer can initiate an A-to-Z.
How does Amazon A-to-Z work?
1. First, check what the A-to-Z reason is given by the buyer. Is it due to the product itself, logistics, or other reasons?
2. Be sure to contact the buyer and apologize to the buyer for the problem. The email must not contain insulting or offensive language, and the buyer must be asked why he or she is filing a claim.
3. If the buyer replies to your email, it means that the buyer is still happy to negotiate with you to resolve the problem. If there is a problem with the product itself, you can promise the customer to send him another one. If the customer is unwilling to wait, you can also refund him (the prerequisite for a refund must be that the customer cancels the A-to-Z).
4. If the delivery time is too long, apologize to the buyer and explain the reason, promise to send a small gift to the customer, and suggest that the customer help cancel the A-to-Z.
5. If it is caused by Amazon, the seller only needs to state the problem directly to Amazon, and Amazon will investigate. Generally speaking, Amazon will directly revoke the A-to-Z.
This is the end of this issue on Amazon A-to-Z. If you want to get more knowledge about Amazon A-to-Z, please continue to pay attention!
