What should I pay attention to when filing an A-to-Z claim on Amazon?
1. Try not to agree to a refund first and then a return. After all, there are still malicious buyers. Avoid losing both money and goods.
2. If the seller refuses to make a claim or cancels an order without effective communication between the two parties, it may result in the serious consequence of the store being closed.
3. You can only apply for A-to-Z once for each order. If the buyer cancels A-to-Z, you can no longer apply for it.
4. For orders that have been fully refunded, buyers can no longer initiate A-to-Z claims.
5. After returning part of the money by direct refund, if the buyer is not satisfied, the buyer can still apply for A-to-Z
6. If you are afraid of trouble and directly refund, it is equivalent to admitting that your product has poor quality and other problems. Doing this frequently will arouse Amazon's suspicion.
7. Sometimes, after investigation, when Amazon cannot figure out who has the problem, Amazon will directly compensate the buyer.
8. If you directly use the “Refund buyer” button in the claim email interface to make a refund, Amazon will assume that it is the seller’s responsibility and include this A-to-Z order in the seller’s ODR. Therefore, it is best to go back to the order and make a refund.
What are the conditions for an Amazon-to-zoom Guarantee claim?
1. If you have not received the purchased goods, please submit a claim application within 3 days after the estimated latest delivery date and within 60 days after your successful payment.
(In special circumstances, Amazon will still reserve the right to accept buyers' claims for claims filed beyond this time frame)
2. If the product received is significantly different from the seller's description, and the seller has been contacted within the return and exchange period but the issue has not been resolved.
3. The seller fails to process the return application according to Amazon's product return and exchange policy, or the buyer returns the product in accordance with the agreement between the buyer and the seller, but the seller fails to process the refund in accordance with the agreement after receiving the product.
4. Disputes regarding invoices, including failure to receive invoices, discrepancies in invoice headings or amounts, etc.
If Amazon friends encounter the situation of Amazon A-to-Z, they must actively file a complaint to leave a good impression on Amazon. This is the end of this issue about Amazon A-to-Z. If you want to get more knowledge about Amazon A-to-Z, please continue to pay attention!
