Amazon ODR is too high, that is, the order defects are too high. It is normal for Amazon sellers to actively lose their shopping carts. Let's take an example to see why the shopping cart is gone without saying it?
An Amazon seller used UPS to send packages. After UPS confirmed that the package had been delivered, the buyer reported that he had not received it. Amazon directly determines the seller’s responsibility and includes it in the order defect rate (ODR).
The Amazon seller reported that he sold products on Amazon and shipped them himself using UPS. He had a package that, according to UPS, was left on the buyer's balcony (porch). However, the buyer insisted that he did not receive the package (it may have been stolen), and directly initiated an A-to-Z compensation without any communication with the seller. More than two hours later, Amazon directly refunded him and included the order in the seller's ODR.
According to the Amazon seller, his listing was a new listing that was less than 90 days old. Because of this A-to-Z claim, the seller's order defect rate soared to 1.39%. According to Amazon's regulations, the ODR must be less than 1%. The seller's defect rate was obviously too high. Because of this, the seller has now lost the shopping cart, and this fact is equivalent to a death sentence for the listing.
In the four weeks since then, the Amazon seller has been filing a complaint, and the orders for the listing have gradually declined, and now there are no orders.
The seller is currently seeking help to see if this ODR can be cancelled. But it is likely that there will not be much result, and you can only wait for 60 days for the order defect rate to be automatically refreshed.
Key point: Amazon ODR automatically refreshes data after 60 days.
This is the end of this article on Amazon ODR. If you want to get more knowledge about Amazon ODR, please continue to pay attention!
