The harm of Amazon’s malicious negative reviews to listings:
It is common for Amazon to restrict listings due to malicious negative reviews and returns, which lead to high return rates. Even if the seller complained to Amazon, it was useless. The malicious negative reviews from competitors caused the product ranking to plummet, and the store suffered heavy losses as a whole!
How to deal with these malicious negative reviews on Amazon listings:
1) Organize and provide various evidences as soon as possible: purchase orders, invoices, and brand authorization supporting documents to prove that the products are genuine and not counterfeit or imitation goods.
2) Open a case with Amazon Seller Platform or directly file a complaint and report via email. If you receive concentrated and continuous negative reviews, you can explain to Amazon that they are malicious attacks from competitors and ask Amazon for help.
3) After Amazon accepts the application, it will usually make a judgment based on the competitors’ historical shopping records, IP information, shopping paths, past reviews and other information. Sellers should explain to Amazon the losses caused by your listing, etc., and pay attention to speeding up the follow-up process in the hope that Amazon will speed up the processing progress.
4) You need to increase orders and positive reviews as soon as possible, click more 5-star helpful comments, etc., and try your best to minimize the losses.
5) Block this review by selecting "Not Helpful". The specific method is: find this review and click "No" on "Was this review helpful to you?" below the review to tell everyone that this review is not helpful at all. According to Amazon's rules, if the number and proportion of unhelpful reviews exceed a certain level, the review may be blocked. Of course, this is not absolute. There are also sellers who have made countless "No" comments and the review still exists. However, sellers can try this method when they encounter malicious negative reviews.
This is the end of this issue about Amazon's negative reviews. If you want to get more information about Amazon, please pay attention and we will continue to answer your questions~