When doing business with Amazon, you may sometimes need to reply to emails. So how should we write our emails appropriately?
1. Amazon to remove the negative review template
Dear Amazon,
Please help to remove this false review,
http://www.amazon.com/gp/customer-reviews/R3CY3SXQCBPN7H/ref=cm_cr_pr_rvw_ttl?ie=UTF8&ASIN=B00WQO1HE6
The buyer said he contacted us and we never reply, totally lie, you can check the our seller account and you will see the
Buyer-Seller Response Time in the last 90 days is 4 hours 39 minutes.so the total review is a lie and he may not buy this product in our store as we can't find his order ID.
Unfair and unreasonable, please review , thank you.
2. After-sales processing email
1. The customer returns the ordered product because the size is not suitable
Dear (buyer'name)
Thank you so much for your great support on us.
But so sorry for the inconvenience that the product did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step.
Waiting for your reply.
Best Regards
2. The seller sent the wrong address
Dear (buyer'name)
Thank you so much for your great support on us.
What a big mistake we made!
Sorry, but will you still want the items?If yes, we will resend you immediately, if not, we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best Regards
3. Seller's delivery arrival time
Dear (buyer'name)
Thank you so much for your great support onus.
Usually it takes about 7-15 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest.
Best Regards
The above is the content about Amazon templates in this issue. If you want to get more knowledge about Amazon templates, please pay attention and we will continue to answer you~
