What is Chargeback?
A chargeback is a type of chargeback on Amazon, specifically a buyer's credit card chargeback, also known as a credit card cancellation. This is when the buyer asks the credit card company to cancel a transaction that has already been settled on Amazon. Both are chargebacks. The difference between chargeback and a-to-z is that a-to-z means that the buyer makes a claim directly through the Amazon platform, while chargeback means that the buyer makes a claim through the credit card issuing bank, which then feeds back to Amazon.
How to handle chargeback?
1. Issue refunds
2. the buyer to understand the reason and negotiate with the buyer
3. Amazon to provide relevant information
To prevent chargebacks, Amazon sellers should pay attention to customer service, promptly discover and understand buyer problems, and communicate in a timely manner. To ensure the quality of the products you sell, the listing description must be accurate. Of course, you must also have a clear understanding of the Amazon platform and actively cooperate with Amazon's policies.
In the face of chargebacks, veteran sellers on Amazon kindly remind you that for a platform that values buyer user experience, it is important to put buyers at the center of everything and provide good products and services. The above is the content about chargebacks compiled by the Amazon Seller Forum. I hope that all sellers will not have chargebacks and can handle their chargebacks ideally.
This is the end of the knowledge about chargeback in this issue. If you want to get more information about chargeback, please pay attention and we will continue to answer your questions~
