When doing business on Amazon, encountering negative reviews is a very serious matter. So what should we do when faced with negative reviews on Amazon? What are the coping strategies?
First of all, we have to submit an official appeal to Amazon to prove our innocence! Then optimize the product itself.
The first step to deal with Amazon malicious negative reviews:
Organize and provide various evidences as soon as possible: purchase orders, invoices, and brand authorization supporting documents to prove that the products are authentic and not counterfeit or imitation goods.
The second step to deal with Amazon’s malicious negative reviews:
Open a case with Amazon Seller Central or file a complaint directly by email and report it. If you receive concentrated and continuous negative reviews, you can explain to Amazon that they are malicious attacks from your competitors and ask Amazon for help.
The third step to deal with Amazon’s malicious negative reviews:
After Amazon accepts the application, it will usually make a judgment based on the competitors’ historical shopping records, IP information, shopping paths, past reviews and other information. Sellers should explain to Amazon the losses caused by your listing, etc., and pay attention to speeding up the follow-up process in the hope that Amazon will speed up the processing progress.
The fourth step to deal with Amazon’s malicious negative reviews:
You need to increase orders and positive reviews as soon as possible, click more 5-star helpful comments, etc., and try your best to minimize the losses.
Step 5 to deal with Amazon’s malicious negative reviews:
Click "no" on Helpful. If you click "no" too many times, your review will be removed.
Specific method: Find the review and click “no” on “Was this review helpful to you?” below the review to tell everyone that this review is not helpful at all. According to Amazon rules, if the number and proportion of unhelpful reviews exceed a certain level, the review may be blocked. Of course, this is not absolute. There are also sellers who have made countless “no” comments and the review still exists. However, sellers can try this method when they encounter malicious negative reviews.
This is the end of the article about Amazon malicious negative reviews. If you want to get more information about Amazon malicious negative reviews, please pay attention and we will continue to answer your questions~