The removal of Amazon sales rights from one’s own store is a huge blow to sellers. Account security is one of the core issues that every cross-border e-commerce seller is concerned about. As an Amazon seller, the policy environment is ever-changing. You have to manage your store and increase traffic and sales on the one hand, and serve your customers well on the other hand, and pay attention to compliance operations on the other hand.
So what should we do when we encounter these problems?
Step 1: Find out why your account sales privileges were removed
After the account sales authority is removed, Amazon will generally send a notification to the seller. The seller can
Through this email, we can know the exact reason, whether it is due to poor account performance, violation of Amazon's sales policy, or sale of products banned by the platform...
Step 2: Evaluate your past sales practices
Check your customer metrics to find out the orders and parameters that give customers a bad user experience; also check your account’s current product listings to see if any of these products violate Amazon’s policies.
Step 3: Create a remedial action plan
Write an action plan outlining the issues you identified in Step 2 related to the removal of your account sales privileges.
Provide a precise action plan that can effectively solve the relevant problems and can largely restore your account's sales privileges.
Step 4: Send your complaint to Amazon
Once you have created your remedial action plan, send it to Amazon in the hopes that they will reinstate your seller privileges.
1. Log in to the seller account backend
2. Click PerformanceNotifications in the Performance button
3. Find the email notifying you that your sales privileges have been removed, open it, and click the Appeal button
4. Click the Appeal decision button
5. Write your remedial action plan
6. Click Submit to send your complaint to Amazon’s SellerPerformance for evaluation.
SellerPerformance will determine the severity of the removal of your sales privileges based on the content of your appeal.
The degree of recovery will determine whether to restore your Amazon account seller privileges.
Step 5: Pay attention to your email and background notifications
1) Check the email notification sent by Amazon to find out the specific reason for the removal of selling rights. Is it an account performance issue or a violation of Amazon policy?
2) Check your account performance and customer reviews to find out your specific account performance. Or view products
Whether it violates Amazon's sales policy.
3) Create an action plan and list the specific steps. Tell Amazon our future plans in detail and accurately.
A: This means you are aware that your problem comes from your sales process or your product selection.
B: Describe in detail how you would solve these problems in actual operation.
4) Send the appeal email to Amazon.
A: Log in to your seller account
B: Click (PerformanceNotifications)
C: Find the notification about the seller's rights being revoked and click the Appeal Button
5) Pay attention to your registered email address and Amazon will reply to your new decision.
This is the end of the knowledge about Amazon account appeals in this issue. If you want to get more information about Amazon account appeals, please pay attention and we will continue to answer you~