Basic ideas for writing Amazon POA:
The POA consists of three parts:
The root cause of the issue
The actions you have taken to resolve the issue
The steps you have taken to avoid the same problem in the future
*All are past perfect tense, please pay attention when writing POA
*If there are multiple questions, each question should be described in these three parts
*Logical structure, put the key points first
Amazon POA writing template analysis:
1. Infringement issues
Infringement-Business:
1. According to the process, the seller’s registered email address on the Indian site will receive a notice-dispute<[email protected]> warning email in advance, informing the seller of the specific ASIN infringement and other detailed information. Please check the registered email address every day.
2. The seller needs to check and take action as soon as possible according to the email prompts:
a. If the product is authorized, provide the corresponding authorization, trademark registration certificate, or product purchase invoice for declaration.
b. If the product is indeed infringing, please remove the ASIN and all related listings immediately after receiving the warning email and submit a POA to the above email address. At the same time, write an email to the brandowner (the complainant will be informed in the warning email), apologize and ask the brandowner to reply to the email to withdraw the lawsuit or confirm understanding, and submit the brandowner's reply email to the review team again. If the account's sales privileges have been restricted (Suspended), the POA requires the brand's understanding or withdrawal email to be provided before the account can be appealed back.
To avoid this problem, sellers are advised to carefully read Amazon’s guidance on infringement issues and check carefully when listing products.
For issues related to not receiving the package
1. Find the root cause
a. Check whether the correct logistics provider and tracking ID have been uploaded (you can ask your account manager for guidance on how to fill in the Tracking ID)
b. Check the status of the package through the tracking ID, one-by-one, and explain the different situations: undelivered/delivery timeout/shipment lost
c. Determine the specific reasons, which may include but are not limited to: logistics and transportation problems causing the package to be delivered overtime and contact the logistics company to understand the specific reasons; customs clearance takes a long time (need to analyze the specific reasons, such as product review, a large number of orders entering during the peak sales season, etc.); unclear consumer addresses lead to delivery failures; special weather causes flight delays; the seller does not monitor logistics information in a timely manner, contact the consumer in advance to inform the package problem and provide a solution..., you can use a specific orderID as an example
2. Describe the actions that have been taken to resolve the problem, such as:
a. If the tracking ID has not been uploaded before, the POA must clearly mention that the logistics provider name and tracking ID have been uploaded as required. It is recommended that the query URL of the tracking ID be listed.
b. A full refund or re-delivery has been provided based on the consumer’s request. (Expand to write details and provide refund screenshots)
c. Check all orders in transit. Once any risk of delay is found, contact the consumer in advance, inform the consumer in advance, ask for the consumer's opinion, and provide corresponding solutions. (Write details and arrange for someone to help)
3. Measures that have been taken to avoid the same problem in the future, such as:
a. Changed to a new logistics provider (name of logistics provider required) to provide better services to consumers. If it is logistics that has been connected with Amazon, you can mention that the logistics information of this logistics company has been connected with the Amazon system. Consumers can see the corresponding logistics status of the package, which is conducive to improving consumers' shopping experience. (Currently, the logistics providers that have completed docking with Amazon include: Alljoy, ChinaPost, Gati, Delivery, DHLeCommerce, which are recommended). If the new logistics has not yet completed any orders, you can mention that you have learned through communication with the logistics company that its logistics effectiveness is xx days; if there are orders that have been successfully delivered after changing to the new logistics, you can list the orderID and time limit.
b. We have arranged a dedicated person to monitor the logistics and transportation situation. Once the risk of delay is found, we will contact the consumer in advance, ask for the consumer's opinion, and provide corresponding solutions. (Need to expand and write details)
c. The local warehouse in India has been put into use. Expand and write the benefits of doing this (By doing this….)
d. For late goods, provide unconditional return guarantee within XXXX days (if this policy is used, please mention it again)
e. Train employees on Amazon-related policies, manage inventory well, replenish stocks in a timely manner during the sales season, and replenish hot-selling products in a timely manner.
This is the end of the introduction to Amazon POA in this issue. If you want to get more information about Amazon POA, please pay attention and we will continue to answer you~
