Amazon store was complained about, resulting in account suspension? This is just one of the problems. It may also be because the infringement was detected by the system, the complained product was not genuine, the account performance was poor, etc. How do we win our Amazon appeal?
If you want to win the Amazon appeal, think about why you closed your store?
In the notification email sent to you by Amazon, find your own reasons and be brave enough to face them. For example, many of them manipulate comments, which is simply brushing orders. I have come into contact with many sellers, and they are not sure whether they will admit that they are brushing orders. Amazon has pointed out your problem in the email. If you don't acknowledge it, then it means Amazon is wrong?
For Amazon, closing stores has no impact at all, but what about merchants?
Therefore, if we want to win a victory in the Amazon appeal, we have to work hard on the appeal letter. The routine of the appeal letter is divided into the following 5 steps:
1. Apologies and admitting mistakes show sincerity
2. Clearly list and analyze the problems one by one
3. Propose improvement methods according to the order of problems
4. Emphasize your determination to improve
5. Express your urgency to receive a reply
The content of the appeal letter is the core of a successful appeal to Amazon and is divided into two steps.
The first step is to describe the specific plan and ensure that you do not make the same mistakes
Describe in detail the specific operational plan you will adopt in the future to ensure that you will not make the same mistakes again. Let Amazon know that you have made great improvements to improve operations. Write out a specific implementation plan and quantitative operational indicators. Finally, I will assume my responsibilities to Amazon and guarantee that I will strictly abide by the rules of the Amazon platform, provide user satisfaction, and hope to provide users with a better shopping experience.
Step 2: Describe the attitude towards rectification after the store closure
Be sure to write in detail how to correct the original incorrect operating methods, and use data or specific plans to show Amazon that you have made amends and compensation afterwards; at the same time, you must also describe the rectification plan after the account is restored.
The above is the knowledge about Amazon appeals and writing appeal letters. Friends are welcome to click here. If you want more content, please continue to pay attention.
