Many new Amazon sellers don’t know the difference between Amazon delisting and Amazon out of stock. Today I will give you a brief introduction to the difference between Amazon delisting and out of stock.
Let’s talk about Amazon removal first. Amazon removal can be divided into self-initiated removal and forced removal by Amazon. Most sellers understand this. Amazon sellers can list products and add listings by themselves, and they can also remove products by themselves. This is certain. If you can’t find how to remove products, you can contact Amazon customer service. The second is that Amazon officially removes your product from the shelves. This is a violation of regulations or even a product that does not meet standards, resulting in infringement.
Let’s learn about out-of-stock situations on Amazon, which is a blind spot for many Amazon sellers.
If an Amazon product is out of stock, if the supplier has inventory, once Amazon contacts the supplier for confirmation, the arrival date will be displayed on the product page and customers can pre-order first. However, if the inventory provided by the supplier to the Amazon warehouse cannot meet the customer's demand, the Amazon warehouse will ship to customers who ordered first, and customers who ordered later may have to wait for the next purchase time for shipment. If the order cannot be delivered in the short term or the supplier is out of stock, the Amazon system will cancel the customer's order. Let customers buy through other channels. Products whose purchasing time cannot be estimated will be marked as out of stock on the product page, but you can use the arrival notification. Fill in your email address and you will be notified by email when the product arrives.
Amazon regulations:
1. If the product is returned or exchanged by a third-party seller, you need to deliver the product to the seller yourself or mail it to the seller's address. If you choose to send by mail, please do not use EMS, SF Express or cash on delivery. JD.com will compensate for the shipping costs for returns and exchanges not due to your personal reasons.
2. If there is a problem with the product, please submit a repair/return/exchange application form in "My Amazon" to inform JD.com. The application form will be reviewed by after-sales professionals. During this period, you may receive a call from an after-sales customer service specialist to inquire about the status of the product. After the review is passed, if JD.com after-sales service does not receive your product within 20 days, your return order will be automatically rejected. If you have any questions, you can resubmit your request for repair/return/exchange.
3. After Amazon receives the goods, as long as they meet the Three Guarantees Law and the manufacturer's authorized return or repair criteria, we will provide "repair", "exchange" and "return" services.
4. Amazon Mall promises that under the following conditions, products can be returned within 7 days and exchanged within 15 days from the date the customer receives the product. Customers can submit a return application online to handle return and exchange matters.
Therefore, if a product is temporarily out of stock on Amazon, you can see when it will be restocked.
The above is the difference between Amazon's delisting and out of stock. If you want to get more information about Amazon, please continue to pay attention!
