How to delete Amazon feedback?
1. Log in to the Amazon backend and click Help (English version) in the upper right corner. Note that the backend sections in the Chinese version are slightly different.
2. Click "Get support" and select "selling on amazon".
3. Select "customer feedback" under "customers and orders", then enter the order number of the negative review that needs to be removed and click "search".
4. Fill in the information according to Amazon's format requirements and click "Send" to submit your application.
What should I pay attention to when deleting Amazon feedback?
1. When the seller applies for removal in the backend, Amazon will generally delete the feedback as long as the feedback contains any of the following content and is accompanied by proof and order details:
a. The review contains obscene or lewd words or content.
b. The review contains the seller’s personal information, such as email address, phone number, full name, etc.
c.Feedback is entirely about the product, not the seller’s service.
2. When you receive a negative review, first look at the delivery method. If the order is shipped by FBA or Buy Shipping, you can basically apply for removal directly in the background. Normally, Amazon will not help you remove negative reviews due to logistics problems caused by FBA, but it will help you cross out the negative reviews. Although Amazon has clearly stated that as long as there are problems with FBA logistics, sometimes it will also help you remove negative reviews (cross out) due to product issues.
3. Generate case directly in the background. In this case, the negative review may be about the product. Amazon did not directly cross it out or delete it. Generally, it is not easy to delete it. It is recommended to contact the buyer or open more cases to ask the customer to remove it.
4. If the customer writes YES in all three items: arrive on time, item as described, and customer service when leaving a review, and then leaves a bad review for you, you can usually send a case to Amazon to request removal. However, if one of these three items is NO, the chance of removing the negative review is very low.
5. Once the removal request is submitted, Amazon will automatically send a message stating the removal of the Feedback. If the seller is not satisfied with the result, he will have 5 days to reapply to delete the Feedback, and he only has one chance.
That’s all about the main content of Amazon feedback deletion. Only by doing a good job of feedback can the stability of the store be guaranteed. If you want to get more knowledge about feedback, please continue to pay attention!
