Amazon chargeback is a type of chargeback on Amazon, specifically referring to the buyer's credit card chargeback, also known as credit card cancellation, in which the buyer asks the credit card company to cancel a transaction that has been settled on Amazon. Both are chargebacks. The difference between Amazon chargeback and a-to-z is that a-to-z means that the buyer makes a claim directly through the Amazon platform, while Amazon chargeback means that the buyer makes a claim through the credit card issuing bank, and then the issuing bank feeds back to Amazon.
First, when a customer sends a refund message, the seller can check the chargeback claims in Claims Requiring Actions. Chargeback claims are when the buyer asks the bank to terminate payment. Usually if there is a late shipment, the affected buyer will apply for chargeback claims.
Process of handling Amazon chargeback
After seeing the chargebacks, we need to choose represent your case to explain the reason for the chargeback to Amazon.
Enter Represent your case and add shipping information here. Please include any information that may help Amazon better understand the chargeback in the comment field.
In this demonstration, if the goods have been signed for, and the seller wants to provide picture proof of the delivery to Amazon seller support, he can send an email to Amazon with picture evidence.
If the buyer has already signed for the goods, how to handle chargebacks! If a customer applies for a chargeback immediately after placing an order, you may need to be mentally prepared, as this may indicate that you may have offended certain sellers and you should be prepared to face some malicious negative reviews!
It is very important that everyone pay attention to this point. If you have a problem with a chargeback and want to appeal to Amazon, please complain to Amazon within 10 days from the time the chargeback is generated. All chargebacks must be resolved within 10 days, because the credit card processing time for chargebacks is set at a maximum of ten days.
Tip: If the product has been delivered and signed for, Represent Case first, then go to Seller Support and attach the screenshot!
According to experience, the main reasons for Amazon chargeback are:
①The goods have not been received;
② The goods are not the same as the payment;
③ Repeated deductions;
④Stolen cards, etc.
Overview of handling chargeback:
1. Issue refunds
2. the buyer to understand the reason and negotiate with the buyer
3. Amazon to provide relevant information
If the product has been signed for by the buyer, the seller can provide Amazon with delivery photos or send an email to Amazon with the photo information. When the product has been signed for, sellers now represent the case and then go to seller support to attach screenshots. Of course, if sellers have any complaints about chargebacks, they can file a complaint with Amazon, but it must be completed within 10 days. It should be noted that credit cards take up to 10 days to process chargebacks.
However, if the buyer applies for a chargeback immediately after placing an order, sellers should pay more attention and think carefully about the reasons that led the buyer to apply for a chargeback.
How to prevent chargeback?
Amazon sellers should pay attention to providing good customer service, promptly discover and understand buyers' problems, and communicate in a timely manner. To ensure the quality of the products you sell, the listing description must be accurate. Of course, you must also have a clear understanding of the Amazon platform and actively cooperate with Amazon's policies.
In the face of order returns, veteran sellers on Amazon kindly remind you that for a platform that values buyer user experience, it is important to put buyers at the center of everything and provide good products and services.
