1. How to get positive feedback
If sellers want to get positive feedback, then they must first understand what they should do to get positive feedback? In addition to knowing, sellers also need to constantly improve and update themselves on this basis in order to maintain good reviews. If you want to become a big seller on Amazon, then user reviews are absolutely important.
If you want to get positive reviews from consumers, you must pay attention to the highlights:
1. Be absolutely honest with buyers regarding product-related information, without any falsehood or exaggeration
2. Respond to and meet consumer demands as much as possible when you are able to do so.
2. How to solve the problem
For sellers, the saying “customers are God” is definitely not just talk. Any questions raised by the buyer must be answered one by one. Even if you don’t reply in time at the moment, you must reply immediately afterwards and apologize for the late reply. Let the buyer know that you are really trying hard to solve his problem and that you care about him as a buyer.
3. Take the initiative to contact before giving feedback
Why should you contact the buyer before giving feedback? This is because if the buyer expresses satisfaction or average after receiving the goods, they generally will not write feedback, because people are generally lazy nowadays... Another situation is that there is a problem with the goods themselves or they are different from the buyer's expectations. In this case, they will not leave good feedback, and you need to take the initiative to contact them to avoid it as much as possible.
Compared with those buyers who leave positive feedback, sellers need to take the initiative. Sellers can ask consumers to send them an email before giving feedback to inform them of the problem so that sellers can help them solve the problem.
4. Be familiar with Amazon policies and regulations
If a seller receives negative feedback, they should take it seriously and not just look at it. When seeing negative feedback, sellers should first check whether the negative feedback complies with Amazon’s relevant policies and regulations. If not, they should send a message to Amazon requesting its deletion.
When communicating with Amazon, try to use concise and clear content, such as: "This is a product review, please remove it." Don't use too many useless modifiers, just keep it simple and clear. If you use FBA, Amazon will take care of the packaging and transportation issues for the seller throughout the process. Of course, the seller still needs to pay attention to these links at all times to ensure that Amazon will not give you negative feedback and affect the seller's rating indicators.
5. Communicate with customers professionally
Don't be discouraged when you get negative feedback, instead it is a motivation. Because any negative feedback from buyers can point out your shortcomings. By understanding the reasons and solving the problems, you can avoid the same problems next time. And no matter what the reason is, customers must be treated with the utmost courtesy and professionalism.
If you can get the buyer's understanding, you also have to let them know that you value their business very much and sincerely hope that they can consider removing the negative feedback.
6. Amazon Feedback Tools
Sellers can use feedback management systems to increase the number of product reviews and positive feedback, and use automated management processes to protect or increase Amazon seller feedback ratings.
The above are some tips to help sellers improve their feedback ratings. Sellers in need can analyze carefully to see if they have the same problem!
