Many sellers have encountered the problem of their accounts being blocked. In fact, I can tell you that if your account has not been blocked, then you can only be regarded as a seller who has not seen the world, or you are cautious and only make one product for yourself, but you have never made it big. Because Amazon wants to make money, you must have some little ideas of your own. Many people may think that this is a crooked way, but if you don’t do this, it is equivalent to how can buyers find you in the vast crowd? Therefore, having an account blocked is a very common problem, which has allowed many sellers to accumulate a lot of experience in dealing with the problem of having an Amazon account blocked.
First of all, you should know that there are several reasons for the account being blocked, the main ones are:
The account performance is insufficient (delayed delivery, many negative reviews, fraud issues)
Insufficient qualifications (selling infringing products, no sales authority, unauthorized follow-up sales)
System detection (fake orders, product violations)
Generally speaking, the account is blocked due to the reasons mentioned above. Sometimes the sales rights are suspended as soon as the account is applied for. Generally speaking, this is not a big problem and can be resolved by waiting for the official reply and submitting additional information.
Hundreds of honest third-party sellers are suspended, rejected, or banned by Amazon every day.
What's the difference?
A suspension means you still have a chance to appeal. You need to develop an action plan.
A denial means your appeal is denied, but you still have the opportunity to submit a revised plan of action.
Prohibition is the worst of the three. Basically you leave your appeal unsuccessful more than once and Amazon will no longer read your emails.
Um, I just open another account? Not so fast – you will also be informed that it is against Amazon’s terms and conditions for you to open another seller account. It’s still related!
Suspended sellers often become frustrated because they can’t get on the phone and speak to someone to resolve the issue. Every minute a seller is suspended, they are losing money! In some cases, it may take weeks or months for sellers to recover.
There are three reasons why Amazon selling privileges can be removed:
Amazon senses that your performance is creating problems. They want to operate in a competitive market and value good customer service.
You have violated Amazon's policy. Remember this is Amazon's site and you must follow their rules.
If you sold restricted products, you can check the "Performance Notification" in Seller Central to find out why your account was deactivated.
Suspended sellers will also receive a notification titled “Your Amazon.com selling privileges have been removed” containing a list of ASINs that Amazon believes violate its policies.
Performance-related pause notifications will start from this:
“We have revoked your Amazon selling privileges due to customer complaints regarding the condition or description of the merchandise you received.”
I thought we were friends with Amazon!
The Seller will then develop a plan of action based on the information contained in the notification.
How to prevent your selling rights from being removed?
Pretty guy also like FBA seller Ryan Grant, the issue of Amazon seller account suspension happened. Ryan had great seller metrics but did not respond to four cease and desist notices in a timely manner because he did not intend to continue selling items.
His failure to respond to these notifications resulted in Ryan's account being deactivated.
I'll be fine. I am a big seller. Amazon will not suspend my account! In fact, Amazon also suspends the accounts of big sellers. Recently, a big seller in Shenzhen South China City also encountered this problem. Although one big seller said it was a system problem, it still often exists, and sellers in the United States are no exception.
If I get suspended twice I will never do Amazon again! Finally, it’s just talk…!
In business and in life, we all learn from our experiences and mistakes. Now is the time to take action to stop your account from being suspended. As they say, prevention is better than cure.
If Amazon sends you a policy warning, or your performance metrics drop. Fix it and tell Amazon what you are doing to correct the situation.
Seller Tip #1: Ask Amazon to indicate on your account that the product with the ASIN is genuine.
Check your Amazon reports regularly.
Keep an eye on your returns, defective orders, and negative feedback reports to see what your customers are saying about you. Also, please pay attention to the issues with AZ complaints.
Pay attention to shipping, making sure you get it delivered on time and the goods are packaged correctly. Lost or late deliveries can hurt your account and Buy Box percentage.
Amazon is increasingly focusing on its customers. Check delivery, returns and refund policies to help maintain good customer satisfaction. Remember. Unhappy customers = trouble
Seller Tip #2: Download the Amazon Seller App (Android, Apple) to help you respond to messages faster.
This way you can pay more attention to your listings.
Make sure you label new products as “new” and old products as “used”. Check your item carefully to confirm that you select the correct condition category. If you are selling a used product, double check to make sure there are no parts missing.
Seller Tip #3: Check your product listings to check for any potential issues.
Don't sell generic products as private label. If you’re selling your own brand, tell your customers (and Amazon) what makes your product different from similar products on the market.
Talk about product descriptions. Make sure you are both accurate and honest.
Seller Tip #4: FBA sellers should close and archive old listings. Sellers who ship their own products should remove them.
Switch to FBA or at least consider switching any problematic ASINs to FBA. This will also help you deal with e-commerce fraud.
Returns and refunds are part of the sales game. Buyers have rights on Amazon, so make a simple living and sometimes it’s better to accept a return or refund the buyer, even if it means you might lose some money.
Don't let a few customers damage your seller feedback rating. If you issue a refund why not ask for positive feedback.
Be careful when buying cheap items from dropshippers, ebay, or AliExpress to sell on Amazon. In some cases, this may lead to more counterfeit claims, and Amazon will not show tolerance to sellers who receive too many such products. They will block your account without hesitation. Moreover, you cannot control the product quality and do not know what products the real seller sent to your buyers that caused the problem. Most importantly, you cannot pursue more responsibility. The most you can do is give a bad review on the third-party platform where you placed the order, but it will be too late.
Seller Tip #5: Don’t sell counterfeit items.
How do Amazon sellers appeal a deactivated account?
If Amazon goes to great lengths to suspend your account, do a thorough investigation of all your accounts, paying close attention to any ASINs that have previous policy warnings.
In your appeal, identify the reason for the suspension.
Take responsibility and acknowledge the harm done to your clients.
Tell Amazon that you are committed to providing excellent customer service and that you realize that selling on their site is a privilege.
Don't criticize Amazon's product quality process.
To increase your chances of a successful petition, your plan of action should be thorough and based on your internal account findings. Remember, if the investigator requests more information, your appeal will be delayed...time is money.
Your action plan should identify the reasons why the buyer complained about product quality and provide solutions as to why it won’t happen again.
For example, if you are a seller who was deactivated for shipping reasons, you may want to include that you are in the process of resolving the issue with FBA. Then wait
If you are suspended and reinstated, learn from the experience and take steps to ensure it doesn't happen again.
