A reader asked me, how to file a complaint with Amazon? Is there an Amazon appeal template? Today I will tell you about it, and friends who are interested can take a look together!
How to appeal to Amazon?
1. Find out why your account sales privileges were removed
After the account sales permissions are removed, Amazon will generally send a Notification to the seller. The seller can learn the exact reason through this email, whether it is due to poor account performance, violation of Amazon's sales policy, or sale of products banned by the platform.
2. Evaluate your past sales practices
Check your customer metrics to find out the orders that give customers a bad user experience and the parameters that do not meet the standards. Also check your current product listings to see if any of these products violate Amazon’s policies (such as infringement or counterfeiting).
3. Create a remedial action plan
Write an action plan that summarizes the issues you identified in Step 2 that led to your account's sales privileges being removed. Provide a precise action plan that will effectively resolve the issues and, to a large extent, restore your account's sales privileges.
4. Send your appeal to Amazon
Once you have created your remedial action plan, send it to Amazon in the hopes that they will reinstate your seller privileges.
Amazon Account Shutdown Appeal Email Template
Dear Amazon seller support:
This is * (store name) writing to you.
Part 1: First express gratitude to Amazon, then introduce the store’s achievements (opening time, order volume and transaction amount), and finally express awareness of your mistakes and explain the reasons.
As we are new seller on Amazon, we just sold our first item on 2016-9-*, and until today we sold *** orders on Amazon.
We thanks so much that Amazon can provide such chance for us to deliver customers good products.
And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with *** orders, and grow 40-50% every month. However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault.
We had updated details for listings and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again.
Would you please consider the account seller rating and the currant rapidly increasing sales in our store?
We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on ***day, hope you could give us a chance to improve!
Part 2: List corrective measures (improve high-standard service, familiarize yourself with Amazon store rules, etc.) (This is very important!)
If we get the valuable selling chance on Amazon, we will do as follows:
01
Absolutely, we will learn through all the policies and rules about selling on your platform.
02
We will check the listings in our account to see if they provide enough information for customers to make their right decisions.
03
We will focus on awaiting shipment items to customers. Double check to confirm customers will have their satisfied items.
04
Use FBA shipping service to give customer good shipping service. Educate stuff of our own warehouse to trible check awaiting shipping orders every day to confirm all the products will on their way to customers.
05
Find out order problems automatically and solve them with customer within 24 hours. Any complaints or product issues we will solve them in proper way within a day in favor of the customer's right.
06
We will build up our own ERP to manage the running for Amazon selling.To control customer services and shipping services with accurate data.
The above is the content of the Amazon appeal template. If you want to know more about Amazon appeals, please continue to follow us!
