Recently, my brother-in-law lost his position as the richest man and started taking it out on the sellers. Large-scale account blocking incidents occurred on the platform again, and no one was spared wherever he went. Although account suspension is a "rite of passage" for every Amazon seller, this time it was sudden and no reason was given, which left the sellers instantly confused and without even a way to appeal.
Some sellers opened a case to inquire with customer service as soon as possible, but have not received a response so far; even if they spend a lot of money to hire a service provider, very few can be successful in the end. The official reason for the freeze has not yet been given.
Although most of the sellers’ accounts were still frozen by my brother-in-law, some sellers were still able to successfully unblock them. The editor roughly summarizes:
Send case to backstage
Send an email to [email protected]
Most seller accounts are still under review by the relevant teams, and it is possible that some accounts will be automatically restored later. If you encounter this situation, you can refer to the following methods:
Submit the legal person's ID card/passport/household register and company business license, and send an email to [email protected] via the registered email address. The processing period is about 4 weeks.
In addition to account suspension, the second review is also one of the most troublesome issues for sellers. Moreover, this year my brother-in-law is obsessed with various operations, and if you are not careful, a set of data may be wasted. Especially for entrepreneurial sellers, half of their own granary was burned down before the war even started.
Amazon’s second review mechanism is mainly to screen the quality of sellers. There are currently many registered stores with false information. Amazon uses the second review to determine whether sellers can continue to sell on Amazon, so as to improve the quality of sellers and the fairness and security of the platform. Compared with Amazon’s first review, the content and time of their review are different.
What situations are likely to trigger a second instance?
Change credit card;
Change the payment account number;
Change registered company information;
When the product was launched for the first time, an order was placed, and cookies did not exist, the IP address was changed and complaints were received.
Note: If your credit card is due to expire and you have to change it, do not modify it yourself. Amazon's seller performance team in advance to provide the information that needs to be modified and let the official update it directly for you to ensure the security of your account and prevent it from being blocked.
How to submit materials for the second review?
1. Click Activate in the store background, click Appeal, enter the bap page, and then submit the materials.
2. Reply directly to the email sent to the Performance Center.
Note: Generally speaking, there are two opportunities to submit appeal documents in the second instance. If there is an investment manager, it is best to give the information to the manager for verification first. If the first submission of appeal documents fails, communicate with the investment manager again and prepare the documents for the second appeal. If there is no appeal button or no place to submit appeal materials. Please send your appeal to [email protected].
Paper or electronic versions are acceptable: telephone bills, water bills, gas bills, telephone bills, mobile phone bills and other bills issued by public institutions. The subject can be a company or a legal person. If the billing subject is a third party, corresponding valid documents must be provided as proof (such as a lease contract with a seal).
Some sellers have reported that it is difficult to apply for gas, water and electricity bills, and usually only invoices are provided. The trick of a certain industry leader is that if the bill is owed for a month, these public institutions will mail a notice of arrears, which usually has a complete address on it; if the address is unknown, I believe everyone knows how to process it.
