1. Apply to delete the Review path
Get support > us > Selling on Amazon issue > Product and inventory > Product Review > FBA Issue
Note: This team only accepts cases in English. Cases in Chinese will be transferred back.
2. Apply to delete Feedback
Get support > us > Selling on Amazon > Customer and orders > type the order ID and click the "next" > choose the "Customer Feedback Removal Request"
Note: This team only accepts cases in English. Cases in Chinese will be transferred back.
3. FBA issues
Get support > us > Selling on Amazon issue > Fulfilled by Amazon > FBA Issue
Get Support > Us > Selling on Amazon > Fulfillment by Amazon > Fulfillment by Amazon questions
4. Feeds/Template Issues
If you have a Bach ID
Get support > us > Selling on Amazon issue > Products and inventory > Issue with listing products > Provide a Bach ID
Get Support > Us > Sell on Amazon > Products and Inventory > Product Listing Issues > Provide Template ID
Without Bach ID
Get support > us > Selling on Amazon issue > Products and inventory > Issue with listing products > I don't have an ASIN or SKU > Next> Inventory file upload issues
Get Support > Us > Sell on Amazon > Products and Inventory > Product Listing Issues > Inventory File Upload Issues
5. IIDP Problem
Get support > us > Selling on Amazon issue > Products and inventory > Product page issue > Fix a product page/Merge or split product page
Get Support > Us > Sell on Amazon > Products and Inventory > Product Page Issues > Fix Product Pages/Merge or Split Product Pages
6. Advertising issues
Get Support > US > Sponsored Products (English Team, please write English email)
7. Tax issues
Get support - contact us - selling on Amazon - other Issues – Tax questions
8. B2B Issues
Get support - us - Selling on Amazon - Amazon Business Selling - Amazon Business Selling Questions
Get Support > Us > Selling on Amazon > Amazon Business Selling Program > Questions about the Amazon Business Selling Program
9. Third-party path
Get support > us > Selling on Amazon issues > Marketplace Web Service (Amazon MWS) > Registration and access / API services
Get Support > Us > Selling on Amazon > Amazon Marketplace Web Service (Amazon WMS) > Register and Access / API Services
10. Propose a path
Get support > contact us > Selling on Amazon issue > other issue > make a suggestion
Get Support > Us > Open a Selling Store > Other Questions > Make a Suggestion
11. Complaint path
Product information abuse
Get support - contact us - selling on Amazon - other Issues - report a violation –
Report listing abuse
Get Support - Us - Sell on Amazon - Other Questions - Report Violations - Report Product Information Abuse
Report Violations
Get support - contact us - selling on Amazon - other Issues - report a violation –
Report a violation
Get Support - Us - Sell on Amazon - Other Questions - Report a Violation - Report a Violation
12. Report Infringing Links
The seller has registered the brand and can report the infringement through the following link:
https://www.amazon.com/gp/help/reports/infringement?referral=A1RL3COHUT9NTF_A28NN QW1GIE0NF&referral=A4N9F5LIA1X7H_A6PWR0I63JDS&referral=A1Q4SXJB8KL8HM_A6PWR0I63JDS
13. Report Buyer Links
https://www.amazon.com/gp/help/reports/contact-us?referral=A1RL3COHUT9NTF_A28 NNQW1GIE0NF&referral=A4N9F5LIA1X7H_A6PWR0I63JDS&referral=A1Q4SXJB8KL8HM_A6PWR0I63
14. Report the seller’s malicious order link
https://www.amazon.com/gp/help/reports/contact-us?referral=A18R2PAVH50LAC_AV02DWYQ0A5NR&referral=A1RL3COHUT9NTF_A28NNQW1GIE0NF&referral=A4N9F5LIA1X7H_A6PWR0I63JDS&referral=A1Q4SXJB8KL8HM_A6PWR0I63JDS
15. Backstage Forum
Get support / Help – Forums Get support / Help – Forums
https://sellercentral.amazon.com/forums/index.jspa?ref_=au_sforums_afoot_athena
16. Pay with Amazon path
Get Support > US > Pay with Amazon > Pay with Amazon issues
17. Login with Amazon path
Seller Central > Settings > Account Info > Your Services (Manage) > Login and Pay with Amazon
Seller Backstage - Settings - Account Information - Your Services (Click Management) - (Login and Pay with Amazon)
18. How to open Amazon Business
Seller Central > Settings > Account Info > Your Services (Manage) > Amazon Business
Seller Central - Settings - Account Information - Your Services (Click Management) - Start selling as an Amazon Business Purchasing Mall seller.
19. Downgrade operation
Seller Central - Settings - Account Information - Your Service (click Manage) - Sell on Amazon [Downgrade]
Seller Backstage - Settings - Account Information - Your Services (Click Manage) - I Want to Open a Store [Downgrade] Button
20. Modify login email
Seller Central > Settings > Login Settings > en
22. Modify legal person information
Seller Central - Settings - Account Info - Business Information (click Leal Entity) - Edit - Save/Submit
Seller Backstage - Settings - Account Information - Business Information (click on the legally registered name) - Edit - Save/Submit
23. APP permission setting path
Seller Central > Settings > User Permissions > edit > Reports > Business Sales and Report Summary
Seller Central - Settings - User Permissions - Edit - Reports
24. Check the seller classification application path
Seller Central - Inventory - Add Products via Upload - Selling application status
Seller Backstage – Inventory – Bulk Upload Products – Sales Application Status
25. Template download
Seller Central - Inventory - Add Products via Upload – Download an Inventory
Seller Backstage - Inventory - Bulk upload products - Download template
26. How to query pending orders
Seller Central - Orders - Manage Orders - Advanced Search -Date: Date Range: select date and Order Status: Pending - Search
Seller Central - Orders - Manage Orders - Advanced Search - Date: Date Range/Select Date and Order Status: Waiting - Search
27. How to query all orders
Seller Central – Reports – Fulfilled – Sales – All Orders
Seller Backend - Data Reports - Inventory and Sales Reports - Sales - All Orders
28. FBA warehouse inventory age query
Seller central – Inventory - Manage Inventory – Inventory Dashboard – Inventory age
Seller Backend – Inventory – Manage Inventory – Inventory Control Panel – Inventory Age
29. Solutions to FBA shipment issues
Seller Backstage - Shipment Details - Problem Section - Solution - Submit Investigation (to conduct another investigation for you
Seller Backstage - Shipment Details - Problem Section - Solution - Survey (Describe your problem and click Submit for consultation)
30. After-sales service for FBA orders
After-sales issues related to Amazon delivery orders (e.g. out of stock, damaged packaging, wrong product shipped, return and refund, etc.) are all the responsibility of the front desk.
Please suggest that the buyer contact the front desk customer service to resolve the problem. The seller can also try to contact the front desk customer service directly for consultation (the seller's account is also the buyer's account).
Path: Go to www.amazon.com and click “Help” to contact us. At the same time, seller support can also transfer this issue to the FBA team to assist in resolving it.
