What is Amazon A-to-Z?
Amazon implements a protection policy for all buyers who purchase goods on the Amazon platform. If a buyer is not satisfied with the goods or services sold by a third-party seller, the buyer can initiate an Amazon A-to-Z Guarantee claim (referred to as "A-to-Z" or "A-to-Z claim") to protect his or her own interests.
How does Amazon A-to-Z affect sellers?
Dealing with A-to-Z returns for sellers is trickier than dealing with regular returns and exchanges. Because once an A-to-Z claim is established, it will affect the order defect rate (ODR) and perfect order (POP) scores in the seller's performance indicators, and the negative impact on the seller is obvious.
If the seller does not have many orders, he should be more careful. There may be a risk that the account will be reviewed, frozen, or even closed because of one or two A-to-Z. If you receive an A-to-Z, don’t be too nervous. Amazon will give you three days to negotiate. You can use these three days to contact the buyer and negotiate a solution with him.
The above is the relevant information about Amazon A-to-Z in this issue. If you want to get more knowledge about Amazon A-to-Z, please continue to pay attention!
