There are generally three reasons why Amazon ODR requires a complaint:
1. Removed due to high order defects.
Action Plan Contents: First, determine which indicators (negative feedback/Amazon Marketplace Transaction Guarantee Claim/Credit Card Rejection) to use to meet Amazon's performance indicator evaluation, which requires reading all feedback comments left by buyers.
If the review reflects that you cannot reply to the buyer's emails in time, you can specify in the action plan the time to arrange to reply to all buyer's emails every day; if the product quality is damaged or the product does not match the description, you should include measures such as product quality control and logistics service optimization in the action plan;
If the reason is that the product has not been received, then the action plan should include changing the logistics partner and sending FBA.
2. Removal due to high late delivery rate
Action plan package content: Go to the backend to check whether the set delivery cycle is too short, whether there is a problem with the freight forwarder, you can add solutions to the action plan such as modifying the delivery cycle, cooperating with a freight forwarder with more stable logistics capabilities, or promising to send FBA to Amazon.
Removed due to high pre-delivery cancellation rate, Action Plan Content: Check whether it is due to long-term out-of-stock of the listed products. You can list daily inventory monitoring in the action plan to ensure that you will never list products that cannot be delivered immediately.
3. Removed due to high refund rate
Action plan content: Check the reason for the refund, whether it is product quality problem, logistics problem or other reasons. You can add measures such as product quality control, logistics service optimization, and after-sales service improvement to the action plan.
1.Those steps will help us to prevent similar issue:
(1). We have deleted this listing to prevent our customer from purchasing this item but we
cannot ship it, We will not sell it until the factory ships new items to Amazon
again. Only when we can make sure it will not cause any other problems.
(2). We will carefully check the order to make sure everything was in good condition
and right item before shipping it out. But we have realized there is a wrong way that
We trust this matter to our supplier, we should remind the shipping process and we
have appointed staff members to handle related matters.
(3). Some people were scheduled to check parcels, all our goods passed through our
rigid quality control before shipment.
(4). We have gone through all our warehouse inventory and have taken out all items
that show any signs of damage or defectiveness.
(5). We offered an unconditional 60-day money-back guarantee and new replacement
as required on every damage and bad quality purchase to serve our clients best
interests. Every email will be answered within 24 hours and try best to solve all of
questions from customer feedback.
We hope Amazon can give us the opportunity; we will be dedicated to the Amazon
platform users to provide a better and more perfect shopping experience. If you need
Any other information, please send us an email.
I am so sorry to bother you so many times, and take all your advice respectfully.
Looking forward to your reply!
Best Regards,
Just add your own store name
2.For new account we cannot use FBA service before time. Now we have sent a huge
swath of goods to FBA stock, a tracking number is unavailable forthese item：(fba logistics
Order number) and we will change the way of logistics for more than 80% listing to FBA. Use
FBA service can help us toproviding better products and excellent service for our
customers.
3.We regret for this but we guarantee there is nothing wrong with our products.
There is no bad review or feedback before these 5 disputes orders. Since I did carefully check
the order and the package to make sure everything was in good condition before
shipping it out, Please check our sales records.
4.We always stay in touch with our factory to ensure the quality of products produced to meet
customer demand. We request for all the sale invoices from our suppliereach time, we
have made all the preparations to ensure product quality and safety dispute resolved
satisfactorily.
Please check our plan and we value our sales opportunities.
We are anticipating your early reply.
BestRegards
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Amazon ODR is a very important part for Amazon sellers, but Amazon ODR accidents also occur frequently. I hope to help Amazon sellers solve Amazon ODR problems. This is the end of the introduction to Amazon ODR in this issue. If you want to get more knowledge about Amazon ODR, please continue to pay attention!
