What is the Amazon returns process like?
1. The buyer submits a "return application";
2. The seller can check the return application and the reason for return in "Order" - "Manage Return" on the seller platform;
3. The seller processes the return application through the "Amazon Product Return Policy" in the "Order"-"Manage Returns" of the seller platform;
4. If the application is closed, Amazon will send a notification to the buyer via email, and the email will include the reason why the seller closed the application;
5. If the return request is allowed, the system will send the seller's return address to the buyer by email, and then the seller will wait for the buyer to return the goods;
6. The seller receives the return and goes to the "Manage Returns" or "Manage Orders" page to process the order refund.
How to process Amazon return orders?
If the buyer wants to return an FBA order, how should the order be handled?
1. The buyer has not received the product yet
If your goods have not been shipped from the freight forwarding company, intercept them if possible and make a full refund to the buyer.
If the goods have already been sent out and cannot be retrieved, it is recommended to negotiate with the buyer and tell him that the goods have been sent out. Wait for the buyer to receive the goods and decide whether to return them based on whether he likes them or not.
If the buyer still disagrees, and the issue needs to be resolved immediately, you can consider your own production costs and negotiate with the buyer to only refund part of the money, and the goods will be given to the buyer for free, so as to reduce losses.
If the buyer is still unwilling, if the tax-paid price is not high, it is recommended to refund the full amount, send the goods directly to the buyer, and ask him to leave a review. If the tax-paid price is high, about one or two hundred dollars, it is recommended to follow the normal procedure and let the buyer refuse to accept the goods. Then the transportation fee will be borne by the freight logistics, or you can let the seller mail it to other local warehouses in your area.
2. The buyer has received the product
For return problems caused by FBA orders, the products will be returned to the FBA warehouse and FBA will resolve them. It is recommended that the seller contact FBA and ask them to return the goods to the warehouse, and then refund the money after the buyer returns the goods.
If the recovered goods are not damaged, you can contact Amazon to re-label them and sell them again. If they are damaged, Amazon will remind you that the product can no longer be sold. You can ask Amazon to destroy them, or ask a third-party overseas warehousing company to bring them back to China, or ask a third-party overseas warehousing company that can provide inspection and return services to help resolve the problem.
This is the end of the knowledge about Amazon returns in this issue. If you want to get more information about Amazon returns, please pay attention and we will continue to answer you~
