Before doing business with Amazon, you must understand its rules so that you can know yourself and your enemy, and win every battle! If you want to handle the refund issue well, you must be clear about Amazon's refund policy.
Amazon.com Return Policy
Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment. Most items sold on Amazon.com follow our general returns policies, but some products have different policies or requirements associated with them.
Amazon Return Policy
Amazon and its sellers provide buyers with a return service within 30 days of receiving the goods. Most products sold on Amazon follow Amazon's general return policy, but there are still some products that have different return policies and requirements.
Seller Return Policy
When you order from a third party seller, your return will be sent to back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary. You can view each seller's return policy in the Online Returns Center. Shipping and handling charges for returning items shipped by a seller are borne by the buyer.
If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a trackable shipping service. For items below $75, we suggest delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee.
Seller Return Policy
When you place an order with a third-party seller (that is, not Amazon itself, but a seller on the Amazon platform), the buyer's return will be returned directly to the seller instead of the Amazon website. While many sellers offer return policies that are identical to those on Amazon, some sellers have slightly different return policies. Buyers can view each seller's return policy in the online return center. The handling fees and shipping costs incurred by the return must be borne by the buyer. (If the return address is an international address, the shipping cost will be paid by the seller)
If the order value is equal to or greater than $100, please insure the item and use a signed-for shipping service. Goods valued at more than $75 must be returned to the seller via a trackable courier service (that is, it must have a Tracking number). For goods valued at less than $75, we recommend that you use the U.S. Postal Service's Delivery Confirmation service. If the package does not arrive, you do not have to use a return service with a tracking number or if you refuse to return the package, you will not be covered by the AZ Guarantee.
CellPhones with Service
For return policies for Amazon Wireless 2-year contacts or AT&T Next plans, see About Our Return Policy
Cell Phone Services
For Amazon Wireless 2-year contracts and Next plans with participating AT&T carriers, see our Returns and Refunds policy for more information.
Games and Software Downloads
Games and software downloads are not returnable after purchase.
For information about returns policies specific to Kindle or Kindle Digital items.
Games and software downloads
Games and software downloads cannot be returned after purchase.
For special warranty policies for Kindle and Kindle digital products, please see the Kindle Return Policy.
Pre-Paid Phone or Game Cards
PayAsYouGo(or prepaid)phone cards or prepaid game cards(World of Warcraft,Xbox 360 Live,Wii Points,etc)are not returnable to Amazon.
Prepaid phone and game cards
Amazon does not support returns on PAY AS YOU GO products or prepaid phone cards and game cards (World of Warships, XBOX360 Live, WII Points, etc.).
Grocery and Wine
Grocery items (including Prime Pantry items) and wine are not returnable to Amazon but may be refunded.
While most wine is not returnable, contact the seller to learn more about their return policy.
Groceries and Wine
Amazon doesn't accept returns on groceries (including basic meal kits) and wine, but you can keep the items and get a refund.
Many wines are not returnable; please contact the seller to inquire about their return policy.
Automotive Items
If you have purchased an automotive item shipped from and sold by Amazon.com that is defective and is covered by a manufacturer's published warranty, Amazon will leither replace the item or refund the cost of the item for the life of the published warranty.
Car items
If you purchase an automotive-related item sold and shipped by Amazon and it is defective or faulty, and the item is covered by the manufacturer's published warranty, Amazon will replace the item or refund the buyer within the published warranty period.
Computers (laptops and desktops)
All computers sold by Amazon.com are supported by the computers manufacturers warranty.
In the unlikely event that a computer appears to be defective, please contact the customer support network for the computer manufacturer to have it serviced under warranty.
Computers (laptops and desktops)
All computers sold by Amazon are covered by the manufacturer's warranty.
In the unlikely event that your computer has a problem, please contact the computer manufacturer's online web service to have them provide service during the warranty period.
Baby Items
Baby items (excluding clothing sizes 0-24 months) can be returned within 90 days of receipt of shipment. Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
Baby products fulfilled by Amazon qualify for free return shipping. The product is eligible for free return shipping if the item detail page includes "Free Returns" messaging. If your return is not a result of an Amazon error, we will not refund the original shipping fees.
Baby Products
Baby products (except clothing for 0-24 months) can be returned within 90 days after the buyer signs for the item. Note: Breast pump returns must be in the original, unused state with factory seals and packaging intact (does not affect resale)
Baby products fulfilled by Amazon are eligible for free shipping returns. If the product's detail page states free shipping returns, you can enjoy free shipping returns. If the return is not caused by Amazon's fault, we will not refund the original shipping cost.
Fine Art
Fine Art items with a value of $75 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
Any Fine Art item returned without original documentation will be rejected.
Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.
Before sending a Fine Art return, photograph the item for your records.
artwork
Collectibles and artworks valued at more than $75 must be returned via tracked shipping methods, and if valued at more than $500, the product must be insured.
All product packaging (boxes, etc.) and identification and valuation certificates must be returned.
Any return of artwork not accompanied by original documentation will not be accepted.
Artworks that are damaged or altered after delivery will not be accepted for return.
