If Amazon sellers violate Amazon’s policies or receive complaints from consumers and brands, Amazon will most likely remove the listing or even freeze the store and funds. When Amazon freezes funds, it usually says that the funds will be released and returned to the seller after 90 days. The freeze is because Amazon wants to reserve funds to refund consumers who apply for refunds during this period. But will Amazon really fulfill its promise and release the funds smoothly after 90 days?
Some sellers will receive the funds on time, but not all sellers are so lucky. Many sellers have experienced Amazon freezing their funds for a long time without refunding them. Some sellers’ funds have been frozen for more than half a year or even longer, but Amazon still refuses to refund them and even refuses to reply to the sellers’ emails. At this time, you need a professional American law firm to represent your store to ask Amazon for funds! Amazon has no right to freeze sellers’ funds for a long time, and this money does not belong to Amazon’s property!
Amazon sellers’ law firms usually handle this in two ways:
1. Representation
Submit a lawyer’s letter to Amazon’s legal team on behalf of a lawyer. The letter will include evidence based on the store’s situation to prove that our commissioned seller has not continued to sell suspicious products and that it has exceeded the 90 days promised by Amazon. Citing legal provisions, they told Amazon that they had no right to freeze funds for a long time and demanded an immediate refund.
Complaint Email:
2. Arbitration
If the appeal is unsuccessful or the amount of money involved is very large, you may consider arbitration and file an application with the American Arbitration Commission. Amazon must respond within 14 days after receiving the arbitration notice, otherwise it will be deemed to have automatically waived the claim and the seller can get the funds back.
